Extremely Frustrated Xbox One [Broken] End User

I had originally contacted Xbox Customer Support on March 10, 2014 with an hardware issue. The disk drive\bluray drive stopped reading disks. I did the necessary troubleshooting steps and it was determined that my [Xbox One] was in need of a repair. This
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After receiving all the necessary shipping info, I proceeded to my local shipping company. I was informed that it would cost me 96.00 dollars to ship my [Xbox One], this included insurance, weight and dimensions, all out of my pocket. I declined to ship
it at this point so I could contact Xbox Customer Support and see why I would have to pay at all, due to it being a manufacturing defect. I did so on March 21, 2014 This is my case
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At this point I was advised that it was going to be handed over to the Xbox Global Escalation Support Team. I did not hear anything back from anyone at Microsoft regarding the shipping cost. Instead I received an
e-mail on April 9, 2014 telling me that I needed to update my MSA info and Xbox Live account information. So naturally I updated all of my info. Later on in the day I received a phone call from Xbox Customer Care asking if my problem had been resolved. I informed
him that is was not and again he told me that he was going to escalate the case to the Xbox Global Escalation Support. I explained to him this is what they did last time and nothing came from it. He assured me that my issue would
be dealt with, so I agreed to have my case "Escalated" once again.

On April 17, 2014 I received another email, again asking me to update my MSA info, as I have already done that I did not need to do it again. At this point my issue is still not resolved and I have had a broken [Xbox One] for over a month now.
I was a day one buyer of the [Xbox One] and I have owed numerous [Xbox 360] with several repairs. I have a 7 year tenure-ship for Xbox Live and I have been a loyal customer. I am starting to question my loyalty to Microsoft and it's products.


End User,
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:)

 

Black screen

tried to do the factory reset and its not working need help. getting extremely frustrated with this product, its only 2 months old and its broke already wtf?

 

Extremely frustrated here

Ok so this seems to be an internal error with the last update. There are many ways to still upload to youtube. One interesting one without having to upload tp your pc first then go to youtube is to go to

Xbox DVR - View your Xbox clips and screenshots

Search for your gamertag and you can pick from the videos you recorded that uploaded to xbox live. Once you select a video you can hit the upload to youtube button and sign in. It's a pain I know, hopefully they will fix the app soon. This one you can do
from your smartphone, tablet or laptop next to you in the meantime. Hope that at least gives you some options.

 

You could try calling the Tier 2 Support Team (otherwise known as Xbox Escalated Support.) Since the emails you've been getting indicate to me that there's a miscommunication in the escalation that the Tier 1 Support is sending up, I think the best bet is
to talk to someone in person with the Escalation Team. (I've read good things about the level of knowledge this number has, and the ability for their agents to help!)

The number is 866-506-3826. Their hours are 6AM - 4PM PST (so, 8-6 Central, 9-7 Eastern, and this MAY only be Monday through Friday, I'm not sure about weekends.) You will need your original Tier 1 Support reference number, which you receive when you make
your first call. You will have to enter that number in order to actually "get through." Also, make sure to respond with the correct responses to the computer menu before it transfers you to your agent, because incorrect responses or saying "Operator" do not
necessarily skip you to the operator, it more often than not just disconnects you if it doesn't recognize the command.

I'm hoping this helps get you some answers on this! Let me know!