Extorno após cancelamento da Xbox Live Gold[Translation-Extorno after Xbox Live Gold...

Hi Sam,

Thanks for coming to the forums with your question. When you convert to the Ultimate subscription, any Xbox live gold or game pass time you have converts to the Ultimate subscription. For example, if you had 1 month of Xbox live gold and no game pass. You
then purchased the Ultimate for $1. You will have two months of ultimate subscription.

Here is the
Ultimate game pass FAQ.

Thanks,

Brad

No, you only will receive the value of Xbox Live Gold.

Hello Fellow gamer,

Thanks for coming to the forums. Are you stating you made a duplicate purchase? If you can please clarify the issue, we can better assist you in this matter.

Thanks,

Brad

das habe ich gemacht ich habe xbox live gold und dennoch sagt das spiel das die server down sind !

[Translation - i did that i have xbox live gold and yet the game says that the servers are down!]

You can follow the steps here to stop the recurring billing
https://support.microsoft.com/en-us/help/4522164/microsoft-account-how-to-cancel-your-subscription

You can also request a refund if you are already being charged
https://beta.support.xbox.com/help/subscriptions-billing/manage-subscriptions/digital-goods-subscriptions-refund