external storage issues with toshiba

Hi,

Refer to this guide to troubleshoot this issue:

Troubleshoot external storage detection on Xbox | Xbox Support

What’s the specific external storage drive you have connected? Seagate, Samsung, Toshiba, WD, etc.

Hope this helps.

Hello There ! Thanks for coming to the forums. Would you please provide us with further information regarding this issue such as the exact external hard drive that you have (Seagate, WD, Toshiba, Samsung etc), the storage capacity, if this occurs on other Xbox consoles or with other external storage devices on the same console ? if you encounters any error codes ?

How big is your internal storage device and how much space is left? Maybe try moving some games from there to your external Toshiba drive to free up some space on the internal drive.

so i just went to best buy and bought a toshiba external 1tb hard drive, and my xbox one detects it, but when i go to settings and then to manage storage, and select it by using the start button, it doesn't say to format it or anything. i don't know what
to do! HELP!!!!!

I have the same problem with a Toshiba 4tb external hdd ex-fat