External HDD preview update

I've updated my console, but Xbox One gives error when I connect my external HDD. The error 0x80820005 is "Try a different device." My HDD meets all the requirements but still gives this error, it has USB 3.0 and 2TB. I don't know what I can do. My HDD model
is Expansion Desktop STBV2000100.

:)

 

February preview update broke external hdd

Hey there SpauldingX!

Sorry to hear about the issue. Since you are participating in the Preview Program, you will need to make a post in the Preview Forums. This way the proper folks can address the
issue. Thanks in advance!

 

February preview update broke external hdd

my hard drive is no longer recognized after the February update. Please investigate.

 

I just had to complete turn off my console and restart with the HDD in it.

 

I will ask you this since you are the first I've seen hook up an external drive. Does it have to be formatted for the 1? In other words, it's not plug and play so I can show vids and pics and movies huh? Like I can on my PS3. This IS THE deciding factor
if I get one or not. Portability for my WD My Passport 1TB is very important as I think we may be the only family in the united states that lives in three separate states. But hey, I could be wrong...

 

Yes it has to be formatted for the 1. Here is my problem through. did the update and formatted the HDD(WD My Passport 2Tb USB 3.0) work just fine for two minutes then disconnected. It does this over and over. Sometimes I don't have to plug it back in it
just reconnects on its own. Talk to support no help. Any ideas?

 

IF you had a similar problem to the one I just posted. I changed the USB 3.0 cable with another one. It works better not perfect but I can at lest move data around.

 

I got the 0x80820005 error with the Seagate Expansion 4TB as well. I have rebooted my Xbox One multiple times. I have unplugged and replugged the USB 3.0 cable into one USB port, and then the other.

Originally, I was receiving that error code with the accompanying message. Now there is no response from the Xbox One at all. The light comes on and I hear the disc spinning in my external HDD. When I tried plugging it into my laptop instead, my laptop initially
recognized it and now doesn't. Is it possible that the Xbox One is reformatting the external HDD without telling me?

 

Nevermind. I just kept repeating everyting (rebooting, unplugging, replugging, rebooting) until it finally worked. As long as it continues to work, I don't care what the problem was.

 

I had the same issue with seagate 2tb external i had to go to seagate support page and download the windows NTFS file the format drive to NTFS

 

Which file did you download from the Seagate website?

 

Just had this problem with my new Seagate Expansion drive, problem turned out to be the USB 3.0 cable included with the drive, it was not connecting at USB 3.0 speeds, triggering the error message you are seeing. Purchase a high quality USB 3.0 A to micro-b
cable online or from a computer store, may not solve the issue for everyone but it's not a very expensive step to try if no other suggestion is working.