External HDD not recognized

Just bought new WD 3TB drive. USB 3.0 . xbox one cant even see it. I tried all 3 usb ports. Tried to re-boot xbox using all 3 ports. Xbox still does not see it. Any ideas?

:)

 

Auto uninstall

Hi!

It's strange what happens. Do you have an internal HDD or do you use an external HDD? If you have an external HDD, it may happen that it is not recognized, so try connecting it to another USB port on the console.

 

New Xbox One - Preview Program - External HDD Issue

I am one participating in New XO Preview Program, when start of new dashboard the External HDD is not more recognized in system, ok, it's new... fine.

But, started download, more than 1 TB download to my HDD External, for my suprise HDD External is no more recognize in system, 4 days xbox one turned on for download and less 90% HDD stopped and any more is activated in the system.

I need one help, because formating the disk in another platform and return download is not solution, is one GAP.

Please i need support!

 

Hey there. I have the same brand, so I think it will work eventually. Try holding the Xbox logo on the console until it shuts down, unplug the power cord and the hard drive and leave it for 5 minutes. After that, plug the power in, but leave the drive unplugged
and boot it up. Once it's fully booted, try plugging the drive in again

 

Hey there DADDI05280,

Have you made sure that the drive functions properly? I would connect it to a PC and run WD Data Lifeguard Diagnostic tool to rule out faulty drive problems. Check if the drive passes both the quick and the extended tests. Here's a link to the tool:
products.wdc.com/.../kb.ashx

If everything is OK with the drive I'd contact MS's support and see what the guys can say about this.

.