External hdd no longer usable

AtDIelement · Jun 14, 2015

I am having the same issue, all suggested solutions have not worked. It's getting very frustrating as well.

PaulMason-Firth · Jun 30, 2015

I believe there is certainly something wrong with my unit or possibly the software.

After getting the HDD formatted at a friends house and getting my console to recognize the drive I've discovered this weekend that the drive will be seen when putting it in the rear USB slots.

It seems OK when placed in the side but nothing will show up when I use either of the rear sockets.

Add to this the new problem of my controller constantly disconnecting after I power own the unit I'm considering sending this unit back.

Had this since day one with issue then got all theses problems all of a sudden.

Hordie · Jul 1, 2015

Hi Pau1o88,

If you've had this since day one, it may be cheaper to just buy a new hard drive. Can you put the exact model in there? Also, try another USB port. If you're using the one on the side, try one on the back. If that doesn't work try another hard drive. If
a new hard drive doesn't work, then I would suggest doing a repair at the link below.

Xbox Repair.

PaulMason-Firth · Oct 31, 2018

So i followed the link you proved all the way to filling out my address, at which point it tells me that the was an error and it couldnt be processed at this time.

Tried again and got the same error.

Looks like you support works as well as your consoles.

Hordie

Hi Pau1o88,

If you've had this since day one, it may be cheaper to just buy a new hard drive. Can you put the exact model in there? Also, try another USB port. If you're using the one on the side, try one on the back. If that doesn't work try another hard drive. If
a new hard drive doesn't work, then I would suggest doing a repair at the link below.

Xbox Repair.

Hordie

Hey there. You can use it for game storage OR use it for media. However, you cannot do both. If you follow that link. On how to troubleshoot game storage you can use that for games. Sorry but it can't be both. Xbox doesn't recognize NTFS for installing
games. If it's working now for media, you should be able to use it again for games. The troubleshooting was basically to start over with the drive so you could use it again for installs.

PaulMason-Firth

OK, so just read this in another post, which is my exact problem too.

"Hey I just bought a seagate backup plus 3tb and it was only going to media and not storage for games it wouldn't even let me format it on Xbox one so I called xbox and they said it's not compatible with the xbox it has to be a seagate expansion not a backup
plus because it just backups files and doesn't let you put games and apps into the storage just media and pictures and music"

Is the correct, if so why did my drive work for so long and now refuses to be available for game storage.

Hordie

HI Pau1o88,

Sorry you're having problems with your external hard drive. First and foremost I would do a hard reset on your Xbox. With the console on hold the power button down for about 10 seconds. The console will turn off very quickly. After that power it back on
and expect a longer boot time. After it's booted see if the issue persists.

As you've already formatted it once I'm assuming you don't care about the data on it. If that is the case, To test the hard drive itself I would first unplug it, plug it into a Windows machine. Format it NTFS, and make sure you can copy files to and from
it. If you have a large movie or something that would be great to test as it uses a lot of I/O. If you have no issues playing movies and read / writing to the hard drive, then it may not be an issue with the drive itself. Plug it into the Xbox and allow the
console to format it again.

Post back after you've done these steps and let us know if you're still having issues. Hopefully one of the two will fix your issues.

PaulMason-Firth

Please don't say "via the console" as I don't have any options on the console.

External hdd no longer usable