External hdd issue

eagl4ever · May 14, 2016

i just got a new 2tb toshiba canvio external hard drive. I was able to install it to my xbox one but my xbox only reads it for pics, video and music, nothing else. It doesn't give me an option to format or anything. Help please...

:)

FlintyGull79 · May 14, 2016

Xbox One External USB 3.0 Hard Drive Support...

shameful external hdd issue this is folks!

Miss Ghidorah · May 14, 2016

Unformatted external HDD issue

Hey there PetArISawesomeo!

It does sound like the best course of action would be to reformat. For additional information and help, there's a handy troubleshooting guide all about
Xbox 360 Storage — if you scroll down on the article, there's information on how to reformat a storage device at the bottom.

Additionally, we recommend using another storage device if you're able to and see if that helps any.

Let us know how it all goes!

Qwertei · May 14, 2016

Hey Eagl4ever

Please try format too a xbox 360 before formatting it to the Xbox one it seems if you format it too anything running Fat32 first it'll read the HDD afterwards.

RedCarGamer

Do you have available any External HDD? If you have you can try to find if is a hardware issue in the Internal HDD by installing the games in a external hdd.

AcePengu1n

Tried it.

Also tried...

Resetting but keeping old settings

Restting but not keeping old settings

Changing both the data and power cables to the drive

Resetting the router

Formatting the drive on my PC and reconnecting the drive incase of corrupt files

As i said the drive works fine and is detected by both windows and xbox just fine but when i use it on the xbox the network is disabled yet when i unplug the drive everything works as normal.

The drive is a western digital D10 12tb which has xbox branding on it. it used to work up until the other day when i switched the console on with the drive connected and it wouldn't connect to the network.

Janet_C

Do you have the possibility to test if this happens by connecting other USB devices to the console or another external HDD/SSD?

AcePengu1n

I sort of fixed it.

If I have the expansion card plus the external HDD in it has the issue if I use one of pr the other it's fine. It only does when using all 3 together it might be a software bug as all 3 devices are working perfect.

Janet_C

Hello!

I'm a Independent Advisor. I will be glad to help you.

Go to Settings>System>Console Information

And restart keeping your games.

Note that the console accounts will be removed, so you will need to have the email and password for each account to log back in.

Your progress, achievements, purchases and other data will remain intact, don't worry about that, you won't lose any data, the only thing you need to do is to log in again.

Best regards

External hdd issue