External hdd connection too weak to use

Hi again,

I've power cycled the xbox and completed a soft reset.

The HDD is responding as normal and intended.

The SDD is recognized by only the right USB port when looking at the back, not the left. After being recognized for a few seconds, it disappears and cannot be accessed.

I tried swapping out for two separate cables, yet with both of these, the same error code is displayed.

As of now, it will not recognize the SDD at all, but the HDD is working properly.

Hi there brownt21390,

Thanks for the update. In reference to your question, what we would like to do is isolate the issue. We recommend disconnecting the hard drives and trying the following:

1. Hard Reset the console
   • Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.
     
2. Power cycle the console
   (Disconnect and reconnect your console's power cable)
3. Factory reset - Keep Games & Apps to help refresh the operating system of the Xbox.

These steps help troubleshoot the console alone. If after connecting the HD and the issue persists, I recommend trying a different USB cable for the drive or contact the HD manufacturer for more troubleshooting steps.

Hope this helps.

Hi
there brownt,

Thanks for reaching out here in Xbox Forums. I understand there is an issue with the connectivity of the hard drives
on the Xbox console. I recommend trying a power cycle
of the console.

If the problem persists, try doing a
soft factory reset of the console,
Reset and keep games and apps to help reset the operating system. Please note before doing this troubleshooting step, make sure to know your email and passwords for your Xbox profiles.

Try this out first and let us know the results.

Hi there brownt21390,

Thanks for reply and update on the issue with the SSD. I recommend to try the following articles:

• How to manage storage on Xbox One
  
• Troubleshoot external storage detection on Xbox One.
  

If the console is reading other external drives, but the issue persists with only this SSD. I recommend to try reaching out to the manufacturer for more assistance.

Hope this helps.

Hi,

I have yet to do a hard reset, but I do have another update.

I currently only the SSD plugged in. I've been playing one game for about the last half hour, one that is currently installed on the SSD.

Twice now, I've lost the connection to the SSD, which obviously results in a hard shutdown of the game. I'm able to unplug the SDD, replug it back in, and the device is then recognized and ready.

How can I stop this from being a common occurrence? Do you still suggest the same troubleshoot with a soft reset?