External HD issues series x

Mick Gibney · Jan 4, 2023

I have a WB book external hd. It worked fine on my series x until recently and now it wont connect at all. I've done all the things the microsoft support suggest, I've changed the cable, tried every usb port and nothing. Any ideas?

:)

John P_14

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

Kindly try the steps below and see if it helps.

1. Remove and then reconnect the storage device.

2. Connect the device to a different USB port on the console.

3. Power cycle your console:

- Press the Xbox button on the front of the console for about 10 seconds.

- Turn on the console again, and then see if it detects the external drive.

If it still doesn't connect, try the other troubleshooting steps on this link; https://support.xbox.com/en-US/help/hardware-ne....

ngocphi

Also should be noted patched games can only be installed internally or on storage cards

NOT external hds

Seagate ssd game drive won't cut it it must be the Seagate series x storage cards which uses nvme tech not ssd

Smwutches

This article explains the difference between using a regular external hard drive versus the custom external storage for the Series S/X- https://news.xbox.com/en-us/2020/09...xbox-series-s-custom-storage-solution-primer/

An external hard drive used on the One will work for the Series S/X, but won't have the exact same performance as the one created for the Series S/X.

Gregory A Merkle

The issue ended up being the external hard drive I had connected, it had system config data from a Series S I used to have. If I booted the series x without the hard drive attached no issues. I re-formatted the external hard drive and the issue went away.

ROBIN H 25

Not really...

Xbox Series X games / upgrades / updates has to be installed onto the Series X internal or expansion card SSD,

You can have Xbox One games on your external hard drive that will get an Series X upgrade but the games will need to be transferred to the Series X and then the Series X upgrade will need to be downloaded onto the Series X SSD,

As an example...

I have Marvel Avengers on my external hard drive that will get the Series X upgrade and I will transfer the game over to the Series X SSD ready to download and update the game to the Series X version when available.

External HD issues series x