External Harddrive Not Detected

thePre2 · Nov 25, 2016

I have a Seagate Backup Plus Slim that I just purchased today from Amazon, and I cannot get my Xbox to detect it. I have tried everything in the troubleshooting guide, I was wondering if anyone had a similar issue that they were able to
resolve.

Any advice would be very appreciated, thanks!

:)

ballOOnhead · Nov 25, 2016

XBox One can't detect external harddisk after Systemupdate

yesterday i did a systemupdate on my XBox One S and after that the external harddisks cannot be detected anymore. A normal USB-Stick works fine but external 4TB harddisk has gone. On a PC i still can see the harddrive normally.

I resettet the whole XBox but as the systemupdate still remains the harddrive still won't be detected. Plugin, plugout, 10 seconds X-Button, complete reboot. Nothing helped so far. Is it somehow possible to manually downgrade the systemupdate?

Alpha17x · Nov 25, 2016

External Harddrive not detected. It meets all requirements.

My X-Bone won't detect my totally valid, absolutely flawless without any issue at all hard drive that surpasses the requirements of external storage. It doesn't even show up as a media device. The X-Bone makes no effort whatsoever to format it at all in
any way shape or form. My PC, PS3, and Wii-U can see and use it just fine. Formatted it to NTFS, FAT32, and exFAT, doesn't see it . It is connected via USB3.

What gives?

Internet Expert · Nov 25, 2016

You can try connecting it to a Windows computer, and reformat it as NTFS. Then, you can plug it back into your Xbox and see if it will reformat the drive again so it's usable.

thePre2 · Oct 31, 2018

You can try connecting it to a Windows computer, and reformat it as NTFS. Then, you can plug it back into your Xbox and see if it will reformat the drive again so it's usable.
Click to expand...

What is NTFS? I have ordered a replacement from Amazon which should be coming in today. I want to make sure I do everything right this time.

Internet Expert

You can try connecting it to a Windows computer, and reformat it as NTFS. Then, you can plug it back into your Xbox and see if it will reformat the drive again so it's usable.

XBF Javier R

Hey there!

Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.
For those reading this thread and if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance.

Thank you and have a great day!

YouriPoorter

Thank you for your reply! Amazing how you guys help me so fast. My issue has been resolved I went back to the shop and I got a new one they didnt know what was wrong either hope it doesnt happen with my new one

XBF Steven R

Hey there Youri!

Sorry to hear that you're dealing with this problem dealing with your new external harddrive.

At this point I would say that it's either the console or the external harddrive.

To cover our bases from a console standpoint, I would suggest what we call a soft reset of the console. It's a reset of your console back to factory settings but one that does not uninstall any of your games
or apps and is a really good troubleshooting step for most issues.

Just make sure that before you go ahead with it, that you do know all of the sign-in information for any/all of your accounts(asthey
will be removed) and have easy access to your internet network.

Also make sure that you select the option denoted
reset and keep my games & apps.

Just follow the steps here on
How to reset your console to factory defaults on Xbox One for that.

It might help to try another external harddrive to see if that is picked up by the Xbox.

If the console refuses to read any external harddrives, then that might be a symptom of a hardware issue that might need to be serviced.

Hope this information was helpful

Thanks for reading!

YouriPoorter

Right well my problems still haven't been fixed I have now also contacted seagate for help, but I haven't gotten a reply in a week. I don't get called by them what so ever. This is the email I wrote I hope mabey someone else can help me out.

Hello mam/sir, Last month I bought the seagate external storage 2tb for the xbox one. It was al working fine untill one morning I woke up and the xbox wasn't detecting my seagate anymore. All my games were moved to ready to install and when I went to check
the storage on my xbox the seagate wasn't there. So here are all the steps I've done to try and resolve my issue.

1. Online people were talking about reformating the storage. I tried doing this through my PC (windows 10), but this didn't work. I went to disk management on my PC and it says the seagate isn't initialized. Well before this I actually got an error. It said
Cyclic Redundancy Error. I wasn't able to get this fixed. I also can't seem to initialize the seagate since this option is grayed out and is unable to be clicked on.

2. I tried to use the seagate tool for windows app. Which let to something strange. The app detects my seagate, but it takes a while scanning the device. I was able to use the short DST test, but whenever I click on the short/long generic test I suddenly
hear the noise the PC makes when you unplug a USB from your computer and then it says long generic test FAIL. Seconds later I hear the noise the PC makes when you plug a USB back into your computer.

3. I tried doing all of this on a different and better computer which didn't help anything.

4. I also tried replacing the USB 3.0 cable of the external hard drive. This also didn't help.

I myself am not a computer masterminnd, but I have tried all I could to resolve this issue. It wasn't the cheapest thing ever. So I hope you could help me out with my issue. I attached somescreenshots of all the errors i've gotten. This is the second time
I messaged I didn't get a reply the first time. Hope to hear back from you guys soon.

External Harddrive Not Detected