External Hard drive won't work

Discus and support External Hard drive won't work in XBoX on Consoles to solve the problem; I'm using a 3tb Seagate Backup plus external hard drive. It is formatted. When I plug it in I get the message, try another device. The hard drive is... Discussion in 'XBoX on Consoles' started by Dafodeu, Aug 16, 2014.

  1. Dafodeu
    Dafodeu Guest

    External Hard drive won't work


    I'm using a 3tb Seagate Backup plus external hard drive. It is formatted. When I plug it in I get the message, try another device. The hard drive is 3.0 usb and 3tb so it should work. Not sure what to do. Please help.

    :)
     
    Dafodeu, Aug 16, 2014
    #1
  2. skilled 3218
    skilled 3218 Guest
    Xbox black screen but with static and boot sound first

    my Xbox works fine without the external hard drive but when I connect the hard drive it says no signal being received tries to start but won't used to work fine before the last update why is this?
     
    skilled 3218, Aug 16, 2014
    #2
  3. Spoody
    Spoody Guest
    Detect external HD

    My xbox one now won't detect my external Hard Drive.
     
    Spoody, Aug 16, 2014
    #3
  4. NxtDoc1851
    NxtDoc1851 Guest

    External Hard drive won't work

    You are right, this should be working. Go into your Xbox One's power mode and make sure it is set to “Instant-On,” try adjusting the power management for storage:

    First you will want to go into System Settings, and select Power and Set up.

    Unselect the checkbox next to “When Xbox is off, turn off storage.”

    Remove and then reconnect the drive, then reconnect the drive (securely) to a different USB port on the console. Then you will need to perform a Power Cycle of the console by holding the power
    button on the front of the console for about 10 seconds ( the Xbox will shut off after about 5 seconds, be sure to hold it for the remaining 5).

    Wait 1 minute (no less)

    Turn the console on again, and then try the external drive again.

    Hopefully this works for you. Best of luck.
     
    NxtDoc1851, Aug 16, 2014
    #4
  5. Dafodeu
    Dafodeu Guest
    Tried this. still no luck.
     
    Dafodeu, Aug 16, 2014
    #5
  6. maxen
    maxen Guest
    Does the hard drive work with a PC? It could be a fault with the device itself.

    You may need to format it again for use on a PC to test this.
     
    maxen, Aug 16, 2014
    #6
  7. NxtDoc1851
    NxtDoc1851 Guest
    It could be that your external hard drive may be faulty. I recommend plugging it into your PC to see if it recognized on there. If it is try it again with your Xbox One. If it is not try returning it for a replacement.
     
    NxtDoc1851, Aug 16, 2014
    #7
  8. Dafodeu
    Dafodeu Guest

    External Hard drive won't work

    It works fine on the pc. I tried another external hard drive I have. A WD 1tb and I don't get any message at all. Nothing. At least with the Seagate it says Try a Different Device. With the Western Digital I get nothing.

    Is there a way to force the xbox one to detect devices?
     
    Dafodeu, Aug 16, 2014
    #8
  9. NxtDoc1851
    NxtDoc1851 Guest
    Not that I am aware of. If it is not detecting the External HDD's (with the spec's met, which you are aware of in your OP) then your Xbox One may have an issue.
     
    NxtDoc1851, Aug 16, 2014
    #9
  10. Pantherfan315
    Pantherfan315 Guest
    I had a HGST Touro S 1 tb drive that wasn't detected by my Xbox One. I tried everything that you did. I was able to resolve the issue by replacing the USB 3.0 cable. For some reason the Usb 3.0 cable that came included with the drive does not work with Xbox
    One. It worked fine with my PC and everything else, just not with my Xbox One.
     
    Pantherfan315, Sep 2, 2014
    #10
  11. Shaded
    Shaded Guest
    I was also able to resolve the issue be changing the cable. For some reason the cable that comes with the Seagate Backup Plus is not 100% compatible with the xBox One. In this case i have a 4TB Seagate Backup Plus
     
    Shaded, Sep 24, 2014
    #11
  12. Kurtis The Jedi
    Kurtis The Jedi Guest
    Which cable did you guys use, I'm also having this problem.
     
    Kurtis The Jedi, Oct 31, 2018
    #12
  13. MorkyMork1991 Win User

    Hard drive

    Is the external hard drive 3.0 usb or higher? If not, it won't work with the Xbox One.
  14. skilled 3218 Win User

    Xbox black screen but with static and boot sound first

    my Xbox works fine without the external hard drive but when I connect the hard drive it says no signal being received tries to start but won't used to work fine before the last update why is this?
  15. AngelObullets Win User

    Can't play apex legends because of this error...

    Could be the external hard drive causing the issue then it won't be the first time I seen errors appearing after updates on external hard drives. Try installing it on internal drive instead if you can?.
  16. BriBear Win User

    Xbox issue

    I moved my games from the internal hard drive to the external hard drive to see if my games won't kick me to the dashboard I tried it yesterday with a external hard drive I had never used for my Xbox. My games were never on the external hard drive they
    were in the internal hard drive. Also I downloaded trove and it kicks me to the dashboard as well.
  17. Smwutches Win User

    Storage question

    The transfer cable won't work that way. The system is set up to only see that to transfer data between Xbox hard drives. You would need a 360 hard drive attached (if games require them) or you can use and external USB hard drive or flash drive and redownload
    the games to that.
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External Hard drive won't work

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