External Hard Drive stopped working while playing on a game.

Discus and support External Hard Drive stopped working while playing on a game. in XBoX Games and Apps to solve the problem; Was playing black ops 3, while playing it randomly closed down. Tried playing the game again and my xbox was telling me I didn't have the game... Discussion in 'XBoX Games and Apps' started by G1NG3R L4RG3, Nov 6, 2015.

  1. G1NG3R L4RG3
    G1NG3R L4RG3 Guest

    External Hard Drive stopped working while playing on a game.


    Was playing black ops 3, while playing it randomly closed down. Tried playing the game again and my xbox was telling me I didn't have the game installed. Checked storage devices and only 1 of my external hard drives was showing up, (I use 2, one is a 2tb
    Seagate and the other is a SSD for loading games up faster) I'm currently fearing the worst I hope that there is some thing I can do to trouble shoot this issue to fix it as I've read this happens quite often with the Preview Dashboard External Hard Drive stopped working while playing on a game. :(.

    :)
     
    G1NG3R L4RG3, Nov 6, 2015
    #1
  2. McJacko
    McJacko Guest
    External hard drive stopped working

    My Xbox one wouldn't seem to turn on properly today. Every time I tried to turn it on my tv just kept saying "unsupported format" At the top of my blank screen. My wireless controller would turn the console on but then not properly sync with the console
    suggesting that the console wasn't booting properly. After a long session of trying different cables, TV's and various rebooting techniques I managed to establish that my external hard drive (an 18 month old 4TB WD Element) was causing the issue. Without the
    hard drive plugged in my Xbox boots up fine. If I plug in the hard drive the screen goes blank until I unplug it again and the Xbox goes through a green screen reboot sequnce. The hard drive itself hasn't been moved or knocked about in any way and all the
    cables seem fine. Is this a problem anyone had encountered and managed to remedy before? It certainly seems like it's most likely a faulty hard drive that just needs replacing but was wondering if anyone has had and fixed this problem previously before I discard
    it as an expensive plastic brick and look at buying a new one.
     
    McJacko, Nov 6, 2015
    #2
  3. M3tal Daz3
    M3tal Daz3 Guest
    External hard drive stopped working

    Try to save somewhere the info you have in the external drive and format the external drive to see if there is any corrupt file that is causing this issue.
     
    M3tal Daz3, Nov 6, 2015
    #3
  4. WeylinLeavitt Win User

    Xbox One Installation Stopped External Hard Drive

    I know there are a lot of posts but let me re-summarize.

    Hard drive was working with everything.

    Xbox updated.

    External Hard Drive allows Apps to install no issue, but games will not install or be moved to the External Hard Drive.

    Games that were on the external drive still work but are no longer able to update and as such error out when attempting to play.

    Given hardware did not change and is still in working order as evidenced by being read and installing Apps (small sized files compared to games), the only thing that changed was software (the update).

    Some users report certain external hard drive enclosures work still ($7.99 on Amazon) but previous ones stopped. This tells me there is a driver incompatibility or a soft block on certain external device enclosures.
  5. wi7bit Win User

    My external hard drive isn’t letting me play games on my Xbox series S

    Hi Bee A Peach

    Xbox Series optimized games will only work on the internal storage, so would have to be copied there to play them anyway. But if games that are stored on your external hard drive that not optimized and are playing up, then it would sound like it is failing.

    How old is the external drive? Hard disc drives (HDD) will fail after a while. Especially if it is old. Time for a new one....
  6. HelpFF Win User

    Why did my Xbox uninstall and delete my profile?

    I noticed that my external hard drive stopped working. Which had everything on it.
  7. Ironwilled Win User

    I LOST MY GAMES

    Yes, but did you install them on the internal drive or an external drive? Because if its the latter then maybe the hard drive stopped working and that would result in your games not being displayed.
  8. Captain_WD Win User

    External hard drive stopped working

    Hey there McJacko,

    I would second M3tal's suggestion. The problem may be coming from the drive's file system or it may be a hardware issue inside the drive itself. I would recommend connecting the drive to a working PC and run
    WD Data Lifeguard Diagnostic tool and see if the drive passes both the quick and the extended tests.

    Formatting it would erase all corrupted data but it would wipe the drive and you would have to redownload all your games and you would lose your safe files from the drive.

    I would also try the drive on other ports with another cable.

    .
Thema:

External Hard Drive stopped working while playing on a game.

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