External Hard Drive Recognized As Media Only Will Not Reformat

CincyRed · May 15, 2016

Purchased a Seagate Xbox One External HD, 2TB. Plugged it in and Xbox One will only recognize it as media player. How can I reformat it for games and apps? I have searched and it looks like a menu should appear at this stage:

Scroll left from Home to open the guide.

Select Settings.

Select Allsettings.

Select System.

Select Storage.

Select External Drive.

No menu appears to reformat. Am I missing something?

:)

Lady ll N lK · May 15, 2016

Requires a hard drive.

You have to have an external hard drive plug in. It does not have to be 360 just reformat it. External hard drives that plug in the USB are not recognized as a hard drive for the 360.

onyxishere · May 15, 2016

External Hard Drive Help

have you tried the steps listed here?

support.xbox.com/.../console-doesnt-detect-external-storage

In the meantime here is a link on how to get your pc to recognize the drive to reformat it.

www.hgst.com/.../my-external-hard-drive-not-recognized-my-computer

{Parity} · May 15, 2016

Here are the instructions that I located.

Scroll left from the Home screen to open the guide.

Select Settings.

Select All Settings.

Select System, and then select Storage.

Select your storage device, and then select Format for games & apps.

CincyRed · May 15, 2016

Nothing pops up to format the drive though. I read those same things

{Parity} · May 15, 2016

Okay. Can you put the drive on a PC and reformat it? Sometimes doing that make the console give you the option to reformat it.

{Parity} · May 15, 2016

Try this. I have had it work for some users. Disconnect the external drive. Then do a hard reset like this. Please follow the directions exactly. Hold the power button on the console for 10 seconds or until the power shuts down completely. Unplug the
power cord from the back of the console for 5 minutes. Plug the power cord back in and restart the console. Once it is back up and operational connect the external HDD and test for results. Let us know. Good Luck!

CincyRed · May 15, 2016

Solved it by moving it around and just generally trying different things till the choice to format popped up.

{Parity} · Oct 31, 2018

Glad you got it resolved. Happy Gaming!

{Parity}

Try this. I have had it work for some users. Disconnect the external drive. Then do a hard reset like this. Please follow the directions exactly. Hold the power button on the console for 10 seconds or until the power shuts down completely. Unplug the
power cord from the back of the console for 5 minutes. Plug the power cord back in and restart the console. Once it is back up and operational connect the external HDD and test for results. Let us know. Good Luck!

CincyRed

Nothing pops up to format the drive though. I read those same things

{Parity}

Here are the instructions that I located.

Scroll left from the Home screen to open the guide.

Select Settings.

Select All Settings.

Select System, and then select Storage.

Select your storage device, and then select Format for games & apps.

{Parity}

Glad you got it resolved. Happy Gaming!

CincyRed

Solved it by moving it around and just generally trying different things till the choice to format popped up.

External Hard Drive Recognized As Media Only Will Not Reformat