External Hard Drive Problems

CaptainGnasty · Nov 16, 2015

Hopefully some one can help me. Originally I had a 1tb Seagate external hard drive for my Xbox one and it worked perfectly fine. I opted in the windows 10 update for the Xbox dashboard didn't like it so I reverted back to the old one but, I had to factory
reset my xbox. Now, my hard drive was plugged in throughout this whole thing and now it has the clicking sound of death and won't work. I thought I busted it so I tried fixing it but I failed.

So now time passes by and the windows update is now permanent so I try buying another external hardrive, this time a WD element tb. Just came in the mail today plugged it in formated it and everything was working fine. Until, I tried moving/installing games
into the external and then it kept saying installation stopped error. So I hard reset my Xbox mess with a couple of the settings like the energy saver thing and now my Xbox won't read the external hard drive anymore. Instead it makes the click of death sound!
Some one please help me. I need some clarification or explanations please.

Sorry for bad spelling or grammar did this on my phone and its a hassle to double check.

:)

btrips · Nov 16, 2015

External hard drive problems

do you have that box checked that says "turn off external devices on standby" or something like that? That might be the issue.

ShadowFantasy21 · Nov 16, 2015

External hard drive problems

My WD my book 3tb won't install games while in standby mode but it will if i leave it on. All the games download perfectly on my internal drive through.

Any suggestions? Thanks.

Farscape247 · Nov 16, 2015

is the hdd powered off the usb or does it have a seperate power supply, some hdd's that run off usb get the click of death when they can't draw enough power to spin up. other than that i would suggest formatting the drive on the pc and seeing if it works
there first as a bit of troubleshooting.

voodooworm

There may be a problem with you Hard drive or external hard drive. Try basic troubleshooting with them.

Gabriel Brz23

the problem May be the external hard drive

XBF Crystal P

Hi there,

Thanks for the reply. I'm sorry to hear that the issue is persistent on the External Hard Drive.

Have you tried connecting the hard drive to a PC?

Does the PC recognize the external hard drive?

Does the external hard drive meet the specifications for the Xbox One?

If the problem persists, I recommend to try a different external hard drive on the Xbox if possible. One thing we want to make sure, Are the ports on the Xbox One functioning?

Let us know.

Dirty Loco

Use an external hard drive. Next problem?

BarrelBurrito01

Do other games you own that aren't from game pass have the same problem? Do you have an external hard drive. If a game I install to my external hard drive is very laggy I will move it to my internal hard drive which usually fixes the problem.

External Hard Drive Problems