External hard drive not working

So I got a 4 TB Seagate external hard drive for Christmas that isn't working the way it should on the Xbox one. At first I only had the option to "play all" even though nothing was in it I could not put any games on it. Then Xbox support in Twitter told
me to format the drive. After doing so the Xbox one just tells me I dont have permission to use my hard drive. Now what? Twitter support has abandon me about 4 times now and it's beggining to get frustrating.

:)

 

External hard drive is npt vonecting

external hard drive is not working

 

Xbox One will not recognize second external hard drive

Hello All:

I have an xbox one. I have been using two external hard drives with it. Recently the xbox stopped recognizing that the second hard drive was connected. I figured the hard drive quit working, so I purchase a new 4tb Seagate Xbox External Hard Drive to
use. I plugged it in and the xbox did not recognize it either. I have done hard reboots, switch usb ports, switch cables, etc... and nothing that I do gets the xbox to recognize either the original second external hard drive that was working perfectly or
the new second external hard drive. Even when I remove the first external hard drive, and hard reboot, the xbox will still not recognize the either the new external hard drive or the drive that had worked well in the past as a second external hard drive.
I figure something is wrong with my xbox one. Please advise what I should do.

Thank you!