External hard drive not detected

Hi

When I added an external hard drive to my console the drive format was pretty quick.

If you have run through all of the steps listed below reference the external hard drive nor being detected and it is still not being detected then I would try to obtain a replacement external hard drive and hopefully this one should work correctly.

https://support.xbox.com/games/troubleshooting/console-doesnt-detect-external-storage

Is your console an Xbox 360 or Xbox One ?

Double check if the external hard drive is actually being detected, sometimes the USB connection might be loose. If the external hard drive is not detected, turn off the console

and then double check the USB connector is firmly plugged in, then turn console back on and see if external hard drive appears.

Also another thing to check... some brands of external hard drive have a power light when turned on. Check if the power light is on.

Hi there agentdutywars17,

Thanks for reaching out here in Xbox Forums. I understand there is an issue with the Xbox console detecting the external hard drive. I recommend to try the following:

• Troubleshoot external storage detection on Xbox One
• Try a different port on the Xbox console
• Try using another cable that connects from your external hard drive to your Xbox console
• Try a different external hard drive to help isolate the issue between the Xbox or the hard drive

Give this a try and let us know the results.

Hello Edward,

Thanks for the replies. We recommend trying to format the external hard drive on a PC. Make sure to format to NTFS. Also here is a guide for issues

detecting external hard drive. If the hard drive is not compatible with the console it will read it as a media device no matter the format.

Thanks,

Brad

I have the same issue. does not detect any external hard drives. only device it seems to detect was the controller.