External hard drive causing Xbox live disconnection

hello again Gus

The fact that your controller stops unpairing and your games load smoother when your external hard drive is disconnected suggests that the external hard drive might be causing the issues you've been experiencing.

Here are some possible explanations and next steps:

Possible explanations:

Overworked USB port: Connecting an external hard drive draws additional power from the USB port. If the port is overloaded, it might be causing the controller to disconnect and games to lag.
Incompatible hard drive: Not all external hard drives are compatible with Xbox consoles. An incompatible drive might cause performance issues and instability.
Hardware issues: The hard drive itself might be malfunctioning or experiencing hardware failures.
Next steps:

Test with another USB port: Try connecting the external hard drive to another USB port on your Xbox. This will help determine if the issue is specific to a particular port.
Format the hard drive: Reformatting the hard drive can fix any corrupted data or file system issues that might be causing performance problems. However, remember that this will erase all data on the drive, so back up your important files before proceeding.
Use a different external hard drive: If you have another external hard drive, try connecting it to your Xbox and see if the issues persist. This will help determine if the problem is specific to the original hard drive.

I hope this helps! Don't hesitate to ask if you have any further questions or need additional clarification.

found out what the problem was (would have posted it up sooner only i forgot i posted here at all)

i have a 2tb external hard drive for extra space and it turns out this hard drive caused the trouble (the hard drive has since been sent away for repairs)

how i discovered it was by plugging the hard drive into my brothers xbox and it started having the same trouble as mine, my own xbox has been working perfectly since i kept the hard drive disconnected,

thought id post this here incase others end up having the issue, just disconnect any external hard drives and see how the xbox responds (turn xbox off when disconnecting the drives)

and if anyone is interested it was a seagate hard drive that failed (the hard drive was only ever used for the xbox and was just over a year old)

If the external hard drive is the possible cause then try and update something while the hard drive is disconnected.

It may be that your game is on the external hard drive but your default location for downloading games in your internal hard drive so when it goes to update it can't find the game as it isn't in the default location. If this is the case you would need to
make sure that the games being updated are on the internal hard drive before updating.

Do not uninstall from the external hard drive, just disconnect from your console. When finished resetting, do a fresh install right into your console's internal memory. Keep the external hard drive disconnected.

If you have an external hard drive connected via USB disconnected and it performs a power cycle, check for the same error without connecting the external hard drive