External Drive Issue

So out of the blue, my WD external drive where I had all my games went to 100% full and cannot detect any of the games. It wants me to redownload them all. What happened to my drive? I am stuck with 1.5 Mb internet service, so if my math is correct, redownloading
1.3 Tb of games will take roughly until forever. Help?

:)

 

Games not loading

It might be an issue with your external drive. Try reinstalling a game on your external and see if it will load, if not then you might have to reformat or replace the drive.

 

Tv configuration App Not working

Having the same issues. Could be something to do with the external hard drive maybe, not had time to troubleshoot yet though.

Some ideas to try maybe?

1. Make the Xbox One drive the primary drive, while the external drive is still plugged in

2. Try with the external hard drive unplugged

No idea if this will make a difference, but this issue only started for me since I got an external drive. Unless others are having the same issue with no external hard drive?

 

Have a very similar problem. Can't move anything to the external ( the message will pop up saying it's full), can't uninstall games from the external (manage game will show the save file but not where it's installed or the install itself). Have done a hard
reset, tried different cables, reformatted the drive. No change.

 

Happy to report doing a hard reset / cache clear while the drive was disconnected fixed it for me.

 

Hey there Candlle Stickk, Happy New Year!

I'm sorry to hear about the problem. I'd try the stems that x echo65 listed (different cables, ports, hard reset and cache clear) and see if that helps. Connecting the drive to a PC and checking its health with WD Data Lifeguard Diagnostic tool could also
give you some info if the drive is functioning properly or not. Here's a link to the tool:
products.wdc.com/.../kb.ashx

Post back with some progress or results from the tests

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I checked the drive with my PC and it's fine. I did the hard reset and created my cache, didn't work. Tried new cables, nothing. The only thing I didn't try was connecting to a different Xbox because I don't have access to one. It still does 100% full and
can't access any games (it was only 60% full before the problem started). I gave up hope and formatted the drove and it seems to be working now. I'm nervous to put much on it though for fear of the issue reemerging. This is the second time I've had to consume
my bandwidth for a month to redownload my games. My Day One Edition Xbox had an internal drive failure and I was partially saved by having some games on the external drive. Now I have an Elite, but all the games that were saved last time around are gone...
Oh well. Thanks all!