explication[Translation-explanation]

Moutimbish · Dec 28, 2019

depuis trois a quatre jours je veux souscrire a l'abonnement game pass ultimate mais on me dit nous avons rencontré une erreur ou un abonnement present empeche l'achat etc...comment faire pour resoudre ce probleme svp

[Translation-for three to four days I want to subscribe to the subscription game pass ultimate but I am told we encountered an error or a subscription present prevents the purchase etc ...how to reseal this problem please]

:)

XBF Brad A

Hi Fellow gamer,

Thanks for coming to the forums. We recommend requesting a call from support. They will be able to see what subscriptions you have and any issues if any.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

Heichou30

J'ai un soucis se code s'affiche mais pas moyen de savoir pourquoi cela s'affiche j'aimerai bien avoir une explication se problème.

[Translation - I have a problem getting code pops up but no way to know why this is displayed I would love to have an explanation to be trouble.]

Miss Bijoux

Hey there -

For any information concerning Enforcement actions taken against your account, you'll want to head over to the
Xbox Live Enforcement site. We do not have any information on their behalf nor are we able to assist or speculate further. If you are eligible for a case
review, you'll be able to do so at the link above. Do note that 24 hour suspensions are not eligible for review.

Thanks for understanding.

ThymaCed80

Alors la, je n'y comprend rien.

Mon succes s'est déverrouillé tout seul juste en changeant de planète.

Est- ce qu'il y a une explication logique ?

Ou était ce un bug qui a été corrigé ?

[Translation-So there, I do not understand anything.

My success went unlocked on its own just by changing planets.

Is there a logical explanation?

Or was it a bug that was fixed?]

Boombaa

Salut,

Les raisons sont indiquées depuis la page Enforcement History, les explications sont génériques mais l'infraction constatée
sera incluse dans lesdites raisons.

-----

[Mod Translation - Hi,

The reasons are indicated from the Enforcement History page, the explanations are generic but the infringement found will be included in the said reasons]

explication[Translation-explanation]