Experiencing terrible lag on Xbox live, have tried everything.

Help with Xbox Live Lag - it’s ruining friendships

Hello all,

Some time in January I started experiencing major issues with Xbox live out of nowhere. One day while playing rocket league (which I did frequently) I started getting extremely high ping, latency, and packet loss. I reset and unplugged everything you could
think of. Previously I was using a WiFi connection and switched to an Ethernet cable and got Open NAT, didn’t help.
I have some long distance friends from college I used to play rocket league with all the time. The lag is so bad I can’t play with them at all anymore. This has been going on a long time and I haven’t been able to resolve it. Note that I have tried other
online games and run into the same lag issues.

I have Comcast and am using a NetGear router.

My speed tests on Xbox frequently return packet losses of around 30% and latencies of >100. I haven’t experienced MAJOR issues on other devices, although the WiFi isn’t always superb. The speed tests I run on my phone/laptop for our internet all seem good.

I called Xbox and they seemed to think it was my service provider or router. I called Comcast, they reset a bunch of stuff, said they weren’t able to detect my router being back online, and wanted to send a tech out. No thanks. My next move is to call
NetGear. If I can determine that the router is the issue, I’ll happily drop an unreasonable amount of money on a brand new one to get this resolved.

Has anyone else experienced something like this, where their Xbox live performance dropped severely all of a sudden? Any help would be greatly, greatly appreciated. I want my friends back :/

:)