Experiencing Black Screen Issue

kakshere · Nov 13, 2022

With my Xbox x and LG C8 OLED, I'm experiencing a handshake issue. After about 10 minutes, the screen goes black, but the sound continues to play. A "no signal" warning comes on my screen, and after about 15 seconds, the image returns. However, this cycle repeats every few minutes.

I have so far used three completely new HDMI cables, changed every setting in the Xbox menu, and verified that both the TV and the Xbox have the most recent firmware. The issue only affects HDR video games and movies.

Is anyone here, who can help me with this?????

***Moved from Music, Movies & TV / Movies & TV***

:)

nathaniel_883

Yeah! this is common issue, I was able to fix this problem by turning off the tv by completely unplugging it from the wall. Here is a guide that might help you. One more thing shine a flashlight on your screen, if you see a picture then you might need to contact a technician.

Geri M.

Hi kakshere,

We appreciate you for bringing this up to Xbox Community Forum.

We understand the inconvenience caused. We will be glad to assist you with this.

To better understand it, allow us to ask more details about it. Kindly provide the information we would like to know.

Is the HDMI use meet the standard of the device?
Have you check all connections properly attached?
Have your tried connecting it to another device?

Let's us try to do this step and see if it will work.

Optimize your startup applications If you get a black screen only occasionally, try disabling some startup items to optimize your boot. ...

2. Check your cables and connections

3. Unplug all unnecessary accessories

4. Try a BIOS/UEFI reset and check the boot order

5. Launch a Windows repair

6. Boot into Safe Mode

7. Roll back or update all drivers in Safe Mode

For more information and some fixes suggestions, you may visit these links.

We hope it worked out well for you. If not, please reply back to this forum to let us know.

We will be glad to follow up and help you.

Sincerely,

Xbox Forum Moderator

Microsoft Community

Geri M.

Hello kakshere,

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for your understanding.

Kind regards,

Xbox Forum Moderator

Microsoft Community

MisterFizzle

Hey there Colmac,

Some people were experiencing the screen freeze and black screen with Black Ops during the outage.

Are you still having these issues?

Let us know.

Galactic Geek

I haven't experienced any black screens for a while, Mogwai... Getting killed around corners though, that's still an issue unfortunately.

Experiencing Black Screen Issue