Exenteral Hard drive repair

STARSmember _ · Feb 25, 2025 at 1:13 AM

I have an xbox seagate halo master chief spartan 117 hard drive. That does not detect on the xbox slim and xbox series x. I tried to reassign a volume letter on a computer but the connection goes and comes on a computer. On the xbox it detects it once and asks "for media" or "gaming"

After I choose, I never see the hard drive again. Is there anyway I can send it in for repairs?

:)

Janet_C

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

If there is a hardware problem with your external drive you must report it to the manufacturer through the following website

https://www.seagate.com/support/

They will explain their repair or warranty policies

Best regards!

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Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

brandiesel1

Hi,

Click here for hard drive troubleshooting as well as getting a replacement.

In the link I provided, you will see another link to get a replacement. Please note the following:

Note Console registration is required to replace a hard drive under warranty.

All the steps to do this are in the link. Good luck.

Kristy_H

There could be 1 of 2 things wrong. Your console may need to be repaired or the hard drive is bad. To find out please take your hard drive to a console in which you know their hard drive works. If your hard drive is showing only format issue it is the
hard drive. If, when you plug it in, it shows up fine and you can get in then your console needs to be repaired.

RoDi 117

Hi, how recently did you purchase the console and did you purchase the hard drive separately as it sounds like its the hard drive that needs to be repaired if the hard drive came inside the console when you purchased it. You can get that done by simply visiting
the repair site here.

support.xbox.com/.../repair-process

If the hard drive was purchased separately from the console then the hard drive should have a 90 day warranty, if it's within that 90 days you should be able to get it repaired for free. If it's been longer than 90 days you'd need to get a new hard drive.

If you do sent it off to get repaired you could all ways use a USB drive which can be formatted by using the 360 it's self and use that for things such as game saves while you wait, hope this helped

Higginjoe

If I were to send the hard drive in for repairs to Microsoft, would they be able to repair it and let me keep my data, or would they basically just send me back a new hard drive?

Exenteral Hard drive repair