Exchanging a bad controller

You can send without fear, they send fast and solve your problem as best as possible.

I recommend try to update the controller.

1. Sign in to Xbox Live on your Xbox One console and install the latest system update if prompted to do so.
2. If you have a stereo headset adapter, plug it into the bottom of your controller so it can also get updates.
3. If you're using a stereo headset adapter, plug in a headset (a headset must be plugged in so the adapter will turn on).
4. Press the Xbox button to open the guide.
5. Select System > Kinect & devices > Devices & accessories, and then select the controller you want to update.
6. Select Device info, select the Firmware version box, and then select Continue.
7. When the update is complete, you can update additional controllers. If they can only be updated via USB, see Update
   via USB. Otherwise, select the Update another button on the screen after the first update is complete, and then follow the steps.

Also you can try this:

https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution

they ask you to send it so that if it gets to have any damage they can fix it and re-envise it or just check that they should send you a new one, I would recommend connecting it via usb and checking that it has the latest updates before sending them that
it could be what causes the disconnection, if there is no other send it it is better to lose a few days of play than to continue to cause you problems

Where did.you buy your console. If it's new, i would personally just go back to the store, have the whole thing replaced if it's not fit for use.

It always has berm thenpolicy to send in an accessory for warranty repair or exchange

There ia no service in rhw world that does what you ask unless you are talking abiut phine insurance but rhose have a huge fine if you dont send in the phone

A device is always returned before an exchange happens

Warranty repaira never have payment options attached