Exchange or Repair, what is a quicker service?

Please refrain from creating duplicate threads. You were already answered in your original thread.

The only solution I see is to send it in for repairs. go to myservice.xbox.com and register your Xbox One. Then request service on it. Hit the option that applies to you (No power in this case) and request a repair. You can select between Standard and Advanced
exchange. Advanced is quicker since they ship you a new one and you ship the old one back in the box. They put a hold on your card until they get the damaged one. That's what I did. Very disappointing but I guess it was bound to happen, just very unlucky :/

Hi, have been tracking my XBox, (SR# 1173879478), as it goes through the repair loop and as part of the repair submission I selected to have the unit repaired NOT exchanged. So far, the box in the service status is bold for "Exchange in progress" and the
"Service in progress" is still not prominent. (I would expect the "Service in progress" to be now showing as bold and "Exchange in progress" to be showing as normal text)!

Can you please confirm the unit I sent in will be repaired as requested and NOT exchanged for someone elses unknown history.

Best regards, SteveH.

You had to have picked that up within the past 30 days. Does the retailer you purchased it from have an exchange policy? Most should. And it would be quicker than sending yours in for a repair/replacement.

Actually no.When you send it in they will either send you your repaired console back or a refurb,whichever is quicker.

Never had any issues with the standard exchange program myself but obviously that can vary region by region