Excessive data usage

power down your console hold power button 5/8 secs this might help it

We pay an extra, lump sum, on a monthly basis to have our data cap removed (Canada).

Keep a close eye on your usage, if you have a data cap. With 3 Xboxes, 1 PS4, 4 gaming computers, tablets, cell phones, and 4 TVs streaming Netflix at the highest quality, we’ve had months just in excess of 2TB of downloaded/streamed data.

It's called a brown out because it's caused by excessive power usage on a hot day.

Well, latest update is that Vodafone have waived the charge for excess usage, so no massive bill (€674 - forgot that VAT at 23% had to be added).

However, I do have a case number with xbox Live Customer Services, so hopefully they may be able to shed some light on what caused the usage. The dongle remains off when not using the xbox, so data can't be used!

Hi Althea.

My name is Renato.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Normally, the Xbox app doesn't consume an excessive amount of data unless you're downloading heavy games, but the app itself shouldn't.

I checked on my laptop, and it appears to have only used 14 MB in the last 30 days. I suggest you check the actual data usage of the application by going into the Windows settings. Under network status, you'll find the option to check data usage by clicking the appropriate button, with a list of all applications.

I hope I've been helpful.

Kind regards
Renato