Everything seems off

Hello Elite1111111111,

After reviewing your account, it looks like you are adding your game consumable purchases to your calculations. As stated in our FAQ, game consumables are not eligible for MyVIP and do not award payback:

What content on the Xbox Store is eligible for MyVIP?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles
(excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar items.
In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

Same issue here. I now know I'm not the only one having this issue. I like to play my xbox to decompress after my long, sometimes stressful, days of work and for the last couple of days NO DECOMPRESSING!!!!! Bell towers are coming to mind. That was joke.

i am having the same problem we have lost 2 accounts and all saved date and I don't know how to recover the accounts as they apparently don't exist but if I go onto someone else profile they are still there but no way to access them

Same issue here. Have tried to go about recovering my account and keep running into the same issue of it wanting me to create a new one and giving me a new gamertag. I've looked my original gamertag up and it shows that it's still
out there somewhere but I cannot seem to get to it. Very frustrating.

same here. Any fixes yet? This is ridiculous... I put in the right email and it signed me in as jugular booch73... which isn't my gamertag. Looked on my friend's account and my real gamertag exists, but i have no way of getting to it. grrrrrrr