Everything in my account reset except avatar.

ColeBie · Jul 5, 2015

So after a while of not using my 360 I downloaded my profile only to find that everything on my account had been reset. My gamerscore, avatar unlocks, and previously purchased Xbox Live Arcade games were all missing. The only thing that was still there was
that my avatar looked the same. I tried to resolve this through customer support but was unsuccessful. Apparently they did not have access to the previous account information. I am not sure why my account would be reset simply due to inactivity but I would
certainly like to at least get my purchased games back. My gamertag is . Any help would be greatly appreciated. Thank you.

:)

box slamer · Jul 5, 2015

Fenix Rising for download NOW.

I've had my account demoted from a level 97 back to a level 1

Everything was reset except my leader board ranks and my k/d spread why epic whyyyyy

Cali2daVi · Jul 5, 2015

Cant Connect 2 Live

No live after update! I reset my router, modem, xbox, and now i ran a network test everything is connected except accounts on live status. What can I do??

NICKSWISHER53 · Jul 5, 2015

I have heard of people seeing this issue before. It usually comes down to one of two issues. Without xbox being able to get into your account, they cannot see if the account had any kind of account suspension. But you should have gotten a notification
about that as soon as you logged into the account. The other leading cause to this would be that you had another email associated to your account and you have created a duplicate account.

What I would do is focus on gaining access to account so that you can call xbox back so they can look into your account and possibly send to a higher level team for investigation. They normally have processes that fix most issues that occur with accounts.
You should also be able to see history of your account like purchases and achievements at xbox.com. When I compared games that you have played and that I have played, it literally just showed you have only played one game. Xbox doesn't just reset your stuff
for not playing it in a while. They normally only do that if your account was breaking the rules and whatnot. I would make sure you can get into your account at website, otherwise think about other email addresses you may have used in the past as you might
have created a secondary account at some point by mistake

NICKSWISHER53

I have heard of people seeing this issue before. It usually comes down to one of two issues. Without xbox being able to get into your account, they cannot see if the account had any kind of account suspension. But you should have gotten a notification
about that as soon as you logged into the account. The other leading cause to this would be that you had another email associated to your account and you have created a duplicate account.

What I would do is focus on gaining access to account so that you can call xbox back so they can look into your account and possibly send to a higher level team for investigation. They normally have processes that fix most issues that occur with accounts.
You should also be able to see history of your account like purchases and achievements at xbox.com. When I compared games that you have played and that I have played, it literally just showed you have only played one game. Xbox doesn't just reset your stuff
for not playing it in a while. They normally only do that if your account was breaking the rules and whatnot. I would make sure you can get into your account at website, otherwise think about other email addresses you may have used in the past as you might
have created a secondary account at some point by mistake

davemcfly85

as far as I know as long as it is the original console the DLC was downloaded too all accounts on that console should be able to access it with the exception of things like avatar items and similar, but everything else should be sharable.

Lance exe

Never mind. It's probably helpful to save the avatar, then buy avatar marketplace items. If you don't save the avatar when, for example, you swap the gender of your avatar everything will be available to purchase from the avatar marketplace, except for the
dress up items... For some strange reason.

krisamapiku

I just installed an update with the new Xbox Live dashboard. Everything except the Avatar Marketplace is currently working.

want a pogo

I have the same problem here but my gold membership, my achievements and my avatar are reset. I lost everything. I tried everything and nothing works.

Everything in my account reset except avatar.