Everything disconnects at once

This is my second time posting this, hopefully this time ill get some help

Background info-xbox controller fully charged, wireless, i play about 5 feet from my xbox with nothing in between us, strong wifi connection(nothing else disconnects from wifi)

While im playing or simply just sitting on xbox, every 10 or 20 minutes my controller will randomly disconnect and wont reconnect for about 15 seconds, then about 20 seconds after the controller disconnects, my xbox disconnects from xbox live. Ive updated
my controller, switched controllers, disconnected from the router numerous times, done hard restarts multiple times and still it happens every ten minutes to the point where it is hard to get a match in anymore of any game. Also, im a member of the previewprogram
and have reported the issue. Its like that it can be connected to wirelessly it disconnects from all at once

:)

 

Everything disconnects at once

This is my second time posting this, hopefully this time ill get some help

Background info-xbox controller fully charged, wireless, i play about 5 feet from my xbox with nothing in between us, strong wifi connection(nothing else disconnects from wifi)

While im playing or simply just sitting on xbox, every 10 or 20 minutes my controller will randomly disconnect and wont reconnect for about 15 seconds, then about 20 seconds after the controller disconnects, my xbox disconnects from xbox live. Ive updated
my controller, switched controllers, disconnected from the router numerous times, done hard restarts multiple times and still it happens every ten minutes to the point where it is hard to get a match in anymore of any game. Also, im a member of the previewprogram
and have reported the issue. Its like that everything it can be connected to wirelessly it disconnects from all at once

 

Everything disconnects at once

Hi,

May I ask if you've tried to connect your console at a friends house. If so, were you able to reproduce this behaviour?

To me it sounds like a genuine hardware error. Where a possible solution would be to adress an online repair request.

 

It seems that you should attempt a factory reset and if that doesn't fix your issue a "offline system diagnostic tool" seems that should be put into play.

http://support.xbox.com.../offline-system-update-diagnostic-tool
Good Luck.