Everyone’s external drives stopped working

Discus and support Everyone’s external drives stopped working in XBoX on Consoles to solve the problem; about nov 30, 2017 all Xbox one external drives have stopped working. Had just happened to me and all of my friends. All of us now have xbox ones that... Discussion in 'XBoX on Consoles' started by MetBicycle65292, Dec 2, 2017.

  1. MetBicycle65292
    MetBicycle65292 Guest

    Everyone’s external drives stopped working


    about nov 30, 2017 all Xbox one external drives have stopped working. Had just happened to me and all of my friends. All of us now have xbox ones that don’t see our external drives. All went offline at the same time.

    It would be helpful if Microsoft acknowledged the problem and would provide updates on when this will be resolved.

    :)
     
    MetBicycle65292, Dec 2, 2017
    #1
  2. McJacko
    McJacko Guest
    External hard drive stopped working

    My Xbox one wouldn't seem to turn on properly today. Every time I tried to turn it on my tv just kept saying "unsupported format" At the top of my blank screen. My wireless controller would turn the console on but then not properly sync with the console
    suggesting that the console wasn't booting properly. After a long session of trying different cables, TV's and various rebooting techniques I managed to establish that my external hard drive (an 18 month old 4TB WD Element) was causing the issue. Without the
    hard drive plugged in my Xbox boots up fine. If I plug in the hard drive the screen goes blank until I unplug it again and the Xbox goes through a green screen reboot sequnce. The hard drive itself hasn't been moved or knocked about in any way and all the
    cables seem fine. Is this a problem anyone had encountered and managed to remedy before? It certainly seems like it's most likely a faulty hard drive that just needs replacing but was wondering if anyone has had and fixed this problem previously before I discard
    it as an expensive plastic brick and look at buying a new one.
     
    McJacko, Dec 2, 2017
    #2
  3. BrucePennington
    BrucePennington Guest
    External hard drive stopped working.

    I have a Western Digital 1Tb Slim hard drive and i plugged it into the Xbox one and it formatted it but right after it showed up showing it was working then suddenly disappeared now the drive is not showing up and is not even showing up when plugged into
    a computer.
     
    BrucePennington, Dec 2, 2017
    #3
  4. Ejbejos Win User

    my Xbox not working

    it looks like it helped thanks, but the external drive stopped working for a change xd
  5. HelpFF Win User

    Why did my Xbox uninstall and delete my profile?

    I noticed that my external hard drive stopped working. Which had everything on it.
  6. Captain_WD Win User

    External hard drive stopped working

    Hey there McJacko,

    I would second M3tal's suggestion. The problem may be coming from the drive's file system or it may be a hardware issue inside the drive itself. I would recommend connecting the drive to a working PC and run
    WD Data Lifeguard Diagnostic tool and see if the drive passes both the quick and the extended tests.

    Formatting it would erase all corrupted data but it would wipe the drive and you would have to redownload all your games and you would lose your safe files from the drive.

    I would also try the drive on other ports with another cable.

    .
  7. cruzanman1964 Win User

    Seagate external drive stopped working

    How long have you had it,you might still be able to send it back under warranty.I recommend Avolution Pro 2TB.They work awesome.
  8. DarthJediNinja Win User

    Seagate external drive stopped working

    This is all I could find for the Seagate external hard drive. I hope it helps.
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Everyone’s external drives stopped working

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