Every time I try to buy a game on the Xbox I get a PUR-authentication failure

NickShorts · Jun 16, 2020

Hi

ive been trying for a while now to buy a game on my newly bought xbox one s, but every time i try to buy a game, i get a PUR-authentication failure that tells me to sign in again a try again. Of course this doesnt work. Ive also tried resetting the console,
doing a factory reset changing my microsoft account to an adult account, but nothing seems to be working. Strangely enough as well, im able to purchase the xbox game pass and dowload those games but nothing off of the microsoft store. If anyone could help
itd be greatly appreciated.

:)

StuartATrueRed

There is currently a service alert up for purchasing & content usage. This will be what is causing the issue you are having. More info here

https://beta.support.xbox.com/xbox-live-status Once the issue is fixed, you should be able to use the Store with no issues.

CourtneyShirey

I am getting the PUR-Authentication failiure yCz5MoinTkOdTCAZ.17.1. Im trying to get the Ark: Genesis season pass. I have been tryong to get it all day. My cousin just bought it perfictly fin but im having trouble. It is on sale for 20% off and it has
11 hours left. Please help!

Josias.Sena

This is the same message that I get every time I try to buy a xbox 360 game

Miss Ghidorah

Hi there,

Sorry to hear you're experiencing this issue. Let's have you first power cycle your console if you haven't already. The next step would be to reset your router/modem—you will need
to unplug the power cable for that, wait 15-20 seconds, then plug it back in.

Please let us know how it goes and if you still need help! Hopefully that resolves your issue.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky HERE for the best info.

MrTacco123

Every time i try to connect my xbox account, I get this error:

Unable to authenticate with Xbox Live network. Please ensure your account is an Xbox Live account. (My xbox live is still good and working)

It also says invalid login data when i try linking it when logged int to the social club.

Every time I try to buy a game on the Xbox I get a PUR-authentication failure