Every time i try to access the friends, capture and settings tab my Xbox glitches and sends...

Im using a usb drive and i record clips all the time. It works fine when online because the capture tab isnt greyed out.

But when I’m offline, the achievements, friends, capture etc. Everything is greyed out and i cant access the “start recording” button.

Hi, Ian. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try the following steps one at a time to resolve the issue:



Solution 1: Do a power cycle to clear the cache of the console



1. Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4, Press the Xbox button on your console to turn on the Xbox console.

Solution 2: Kindly check if the console has a pending system update that needs to be installed.

Make sure your console is connected to the internet, and then press the Xbox button to open the guide.

Select System > Settings.

Select System > Updates & downloads.

Under "Updates", you'll see: Console update available. Select this button to begin your update

Solution 3: If there is an external hard drive connected to your console now. Kindly turn off your console then disconnect the external hard drive. Turn on the console without it and see if everything is working fine.



Solution 4: Do a factory reset



1. Press the Xbox button to open the guide.

2. Select System > Settings > System > Console info.

3. Select Reset console.

4. Reset and keep my games & apps.

Uh oh... that shouldn't have happened.

It appears you've found a glitch in the system.

date: 10/4/2013 7:26:14 PM

code: 755C0BDCDE9684

s: ag5aPdvKmQ5S7U9O72911g==

id: b556f75b-d69c-42e9-8a5a-c9d9b3785b5b

req: a5d1f500-d485-4555-9557-abf76dc54a0e

Hey there Company! Let's see what we can do to get things sorted.

It's possible that this is a billing issue. I suggest heading over to
commerce.microsoft.com and ensuring that all of your billing information is valid and up to date. If that doesn't resolve the issue, I suggest using the
Contact Us page to set up a support call with a billing specialist who can look into your account with you and see if there are any hold-ups there.

Let us know how things go! ^_^

@Everyone Else: If the above steps don't work for you, please go ahead and make a new thread detailing your issue and any steps you've taken so far to fix it. That is how these forums work best as it lets us tailor our support to you specifically.
We'll be standing by to assist in that new thread. =)

Yup same problem here, had it for a while now.