Events - Points not being credited for completed challenges

Hi there Olsonae3, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

If you're experiencing this issue with Microsoft Solitaire, then it will be necessary for you to contact the Microsoft Casual Games Support team, as they are responsible for investigating and resolving errors related to such games.

You can contact them through the following link:

https://microsoftcasualgames.zendesk.com/hc/requests/new

Please keep in mind that in this public forum, we are just fellow players like you, trying to help other players. This means we do not have access to any accounts or information about other users.

I appreciate your understanding and I wish you good luck!

Best regards,
Gerardo.

Hi! Soon you will be able to purchase skins with credits which you can earn ingame. Besides that, sometimes during events you get epic skins for completing challenges.

There is no 'Turn In' button after the challenge time has expired as the challenge is removed from your active challenge list and the cRedits are supposed to be added to account automatically, although this may not happen instantly. If you 'Turn In' the
challenge before the time expires it'll remove the challenge from your active challenge list, and if you've already completed it the cRedits will be added to your account ( again this doesn't always happen instantly )

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There is no 'on-screen' notification for the challenge being completed, or the cRedits being added, they don't 'pop' so to speak, so the only way to tell if they have been added would be to take note of your cRedit total before you attempt a challenge, take
a note of the cRedits earned during the challenge ( score wise ). Then give it a while and re-check your cRedit total again to see if your total increase includes the challenge bonus.

Hi! Soon you will be able to purchase skins with credits which you can earn ingame. Besides that, sometimes during events you get epic skins for completing challenges.

Thanks!

Hey there MeaningBrute13,

Sorry to hear about the issues you're having with Microsoft Solitaire Collection.

Please try the troubleshooting steps on this page HERE and let us know if it helps. Sometimes something as simple as reinstalling
the game will fix an issue like this.

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