Events (Beta) and Microsoft Store not updating on my Xbox One S

SquishyLuna77 · Feb 25, 2021

Hi, my name is Zach, or Cadence as is on my account.

I've been having trouble lately with two apps updating on my Xbox One S. I've even cleared some space for installation and they stall out at between 2 and 24 percent. The apps in question are Microsoft Store and Events (Beta). Is there any solution to this where I don't have to clear my entire hard drive just for 2 apps?

:)

Gamerfreak77797

Looks like I'm having the same issue.

SquishyLuna77

I think I'll wait on the fix, but glad I'm not the only one experiencing this problem.

Daft Badger

A lot of people having the same issue,including me, as you can see in this thread HERE & i've seen a lot of people reporting it over on Reddit as well.

It's an issue at Microsoft/Xbox's end. Only possible fix at the moment is to factory reset your console or wait for a fix.

6657785e-bb5c-4762-b

How can I stop updates that aren't game related the event beta and xbox store?

XBF Zineb F

Hello there @DicePlayer109, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I am sorry to know about the installation issue; However, we have multiple detailed troubleshooting steps for this matter on the official Xbox website to help you take care of it. Before going through
the troubleshooting steps mentioned on the link I was referring to, I would like you to go through the following steps to clear your Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500
(UDP).

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console to check if it's
installing this time.

In case the issue still persists after the previous steps have been performed here is the official link to all the troubleshooting steps that can help sort this out for you.

The link: https://support.xbox.com/en-US/help...game-or-app-installation-problems-on-xbox-one

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you
to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

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Events (Beta) and Microsoft Store not updating on my Xbox One S