Even though I'm unbanned, I still can't send messages due to past behavior

SX5 Acid · Jul 13, 2017

I was communication banned on 6-26-17 and console banned on 6-27-17 , the communication ban ended on 7-9-17 and the console ban ended on 7-11-17. I have no active bans right now but I still can't communicate on Xbox one. I try to send a message but it says
you can't do this because of past behavior.

:)

CrunchySoupBite · Jul 13, 2017

Can't send messages due to past behavior?

I try to send a message but I can't because of "past behavior"... Which is odd seeing as how this is a fresh account and I haven't sent any messages nor have I used voice chat.

My reputation level says I haven't received any complaints.

Trippy Reptar · Jul 13, 2017

"Can't send messages due to past behavior."

I've been getting a message cannot be sent error when trying to send messages on xbox live for about 3 months, I figured it would resolve itself and I found a workaround and just used the website to send messages but now when I use the website it says "Due
to past behavior you are unable to send messages.".

I don't understand because I checked my enforcement status and the only offenses are from 2010, and 2012 which have been dealt with. I also searched my email and I don't have any email notifying me of a suspension.

What steps can I take to fix this because its absolutely infuriating, being unable to respond to friends.

ltgwilliams · Jul 13, 2017

Hey SX5 Acid,

Try removing the account from the console, doing a hard restart of the console, and then re-add the account to see if that clears up the issue.

Dysruptz · Nov 1, 2018

You have a device privilege suspension for communication and it has a duration of 60 days

Dysruptz

You have a device privilege suspension for communication and it has a duration of 60 days

ltgwilliams

Hey SX5 Acid,

Try removing the account from the console, doing a hard restart of the console, and then re-add the account to see if that clears up the issue.

OK Fowl

Sorry, but no one here on the forums can address issues dealing with enforcement actions. Also The Enforcement team no longer uses the forums.

You will need to visit Xbox's enforcement page to find out any information about your current case.

Here are some links that might be useful for future reference.

Link 1:
https://enforcement.xbox.com

Link 2: https://enforcement.xbox.com/en-US/home/howto#sub-topic0-5

Link 3: http://support.xbox.com/en-US/xbox-one/xbox-live/enforcement-on-xbox-live

Link 4:
https://enforcement.xbox.com/Enforcement/ShowEnforcements

Link 5:
http://enforcement.xbox.com/home/staysafe#topic0

Link 6:
http://enforcement.xbox.com/home/howto#sub-topic0-6

Mister Beep

Hey Reptar,

Could you post back with the following information? That will help us understand the issue and go from there!

1. Which specific error code and message do you receive when trying to send a message?:

2. Does similar issues occur within the Xbox app? (If you can, please try messaging on the Xbox app on Windows 10, Windows Phone 10, iOS, or Android):

3. Does similar errors occur on Xbox.com? If you haven't already, please try messaging from there as well:

4. Have you followed each of the steps on our Xbox Live Message Error Solution, including adding a phone number?

Please post back with all of that info so we can assist further. Thanks!

Donald Trump UV

Hey there x AN0NiiMiiS.

Have you had a chance to check out
Enforcement.xbox.com? All information on suspensions can be found there, which should help narrow down why you're seeing that message. Unfortunately Enforcement issues aren't supported here on the forums.

That does not help..

Even though I'm unbanned, I still can't send messages due to past behavior