Etiqueta de Envio dos Correios[Translation-Post Office Shipping Label]

Hello fellow gamer,

Thanks for reaching out. We are sorry for the issue with your shipping label. You can request a call from support. They will be able to assist in getting the label.

When you go to Contact Us, follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.

Brad

Oi Isabella,

Você pode copiar e colar aqui o conteúdo do e-mail? Vai ficar mais fácil para a gente tentar te ajudar!

[translation-Hi Isabella,

Can you copy and paste the contents of the email here? It's going to be easier for us to try and help you!]

Olá MadMulin,

[Estou usando um tradutor, então pode haver problemas de gramática e sintaxe.]

Se você foi ao https://support.microsoft.com/devices e passou pelo processo na criação de um pedido de reparo para o seu dispositivo, você deveria ter recebido um e-mail com um anexo para a etiqueta de envio. Por favor, certifique-se de verificar o seu lixo eletrônico também. Se você ainda não conseguir encontrá-lo, você deve ser capaz de voltar para https://support.microsoft.com/devices e clicar no dispositivo que você está enviando para reparo. Então você deve ver isso:





Clique nisso, e você deve ver a ordem de reparo ativa com um link que diz "Imprimir etiqueta de envio"

Ele abrirá e arquivará para imprimir ou salvar.





Se isso respondeu sua pergunta, por favor, deixe-me saber clicando em "Sim" ou "Não" ou marcando este post como respondido.

[Translation]

Hello,

[I am using a translator, so there may be grammar and syntax issues.]

If you went to https://support.microsoft.com/devices and went through the process in creating a repair order for your device, you should have received an e-mail with an attachment for the shipping label. Please make sure to check your Junk mail as well. If you still cannot find it, you should be able to go back to https://support.microsoft.com/devices and click on the device you are sending for repair. Then you should see this: [Screenshot 1]

Click on that, and you should see the active repair order with a link that says “Print shipping label”

It will open and file to print or save. [Screenshot 2]

If this answered your question, please let me know by clicking “Yes” or “No” or marking this post as answered

No, probablemente se refiera al reembolso de manera de envio del control ( en caso de que hayas pagado el envio ), pero no creo que se te otorgue un reembolso.

Intenta contactar con soporte tecnico, aun asi.

Saludos!

-[Translation - No, it probably refers to the refund by way of control shipping (in case you paid for the shipping), but I don't think you will be given a refund.

Try contacting technical support, though.

Regards!]

Tienes que ser paciente, nada más que hacer, no te preocupes, son muy receptivos. Entiendo que es frustrante, pero tenemos que esperar

Si hay que ser paciente pero que se tarden mas de 24 horas en tener la etiqueta disponible me parece un poco desidia por parte de Microsoft.

Hoy en dia en generar la etiqueta deberían como mucho pasar horas y no dias.

[Translation-You have to be patient, nothing else to do, don't worry, they're very receptive. I understand it's frustrating, but we have to wait


If you have to be patient but it takes more than 24 hours to have the label available, it seems to me a little disappointment on the part of Microsoft.

Today in generating the label should at most spend hours and not days.]