Ethernet issues

I am helping a neighbour who is having issues with his XBOX360 S Console ethernet connections

The system was working fine on Sunday, wasnt used on Monday and then when he tried to use it on Tuesday he encountered the following problems. No changes had been made to the system in the meantime:-

All via the System Settings/Network Setttings menu :

Wireless connection:-

no network seen & when selected get a message saying "To use a wireless Internet connection, connect an Xbox 360 Wireless Networking Adapter to your console" (note S Console has integrated wireless)

To double check I connected my own wireless adapter (from my original Xbox360) and still get the same message.

Note that I can connect to the wireless network fine with my laptop, so know it is workign OK

Wired Network :-

(Have long ethernet cable plugged into router, but ethernet port on router does not show active when plugged in)

When trying to access the wired network connection on the Xbox get the message "To use a wired Internet connection, make sure an Ethernet cable is connected to both your console & your router or modem"

Tested the cable by connecting it to my laptop (disabled wifi on the laptop) and connects OK & route now shows ethernet port as active.

Looks like all networking functions in the Xbox are not working,. Is there a known fix for this or is it a case of taking it to the repair shop?

:)

 

Ethernet Issues

Have you tried running the "Restore to factory defaults" function on your Xbox. It is located in the Network Settings under additional settings. Then see if it will connect. If not, then I would say your Network Port in your Xbox is bad and you will
need to send it in for repair.

 

Ethernet Issues

My xbox 360 will not connect to my network. I how i can test the port to see if the port is faulty, I hooked it up to router and modem still no connection to network, tried different cables, router ports etc. my report code is as follows



W: 0000-000B

X: 4000-1001

Y: 0000-0000

Z: 0000-0000

ID: 0001-0002

 

It would seem that the NIC malfunctioned and needs to be replaced. Calling 1-800-4MY-XBOX you can help verify this and set up a repair if need be.

 

Thanks Angel - We are in Ireland; is there an equivalent number here do you know?

 

@Shoq Fraze - Here you go - Ireland - (01) 2420758 or 1 800 509 186

 

Thanks guys, its on its way for repair.

Out of interest do the wired and wireless interfaces share a NIC? If not it is odd that both failed at the same time