Ethernet issues

Discus and support Ethernet issues in XBoX on Consoles to solve the problem; I am helping a neighbour who is having issues with his XBOX360 S Console ethernet connections The system was working fine on Sunday, wasnt used on... Discussion in 'XBoX on Consoles' started by HardZero Reborn, Jan 8, 2014.

  1. Ethernet issues


    I am helping a neighbour who is having issues with his XBOX360 S Console ethernet connections

    The system was working fine on Sunday, wasnt used on Monday and then when he tried to use it on Tuesday he encountered the following problems. No changes had been made to the system in the meantime:-

    All via the System Settings/Network Setttings menu :

    Wireless connection:-

    no network seen & when selected get a message saying "To use a wireless Internet connection, connect an Xbox 360 Wireless Networking Adapter to your console" (note S Console has integrated wireless)

    To double check I connected my own wireless adapter (from my original Xbox360) and still get the same message.

    Note that I can connect to the wireless network fine with my laptop, so know it is workign OK

    Wired Network :-

    (Have long ethernet cable plugged into router, but ethernet port on router does not show active when plugged in)

    When trying to access the wired network connection on the Xbox get the message "To use a wired Internet connection, make sure an Ethernet cable is connected to both your console & your router or modem"

    Tested the cable by connecting it to my laptop (disabled wifi on the laptop) and connects OK & route now shows ethernet port as active.

    Looks like all networking functions in the Xbox are not working,. Is there a known fix for this or is it a case of taking it to the repair shop?

    :)
     
    HardZero Reborn, Jan 8, 2014
    #1
  2. demenace
    demenace Guest
    Ethernet Issues

    Have you tried running the "Restore to factory defaults" function on your Xbox. It is located in the Network Settings under additional settings. Then see if it will connect. If not, then I would say your Network Port in your Xbox is bad and you will
    need to send it in for repair.
     
    demenace, Jan 8, 2014
    #2
  3. The1Hero(1)
    The1Hero(1) Guest
    Ethernet Issues

    My xbox 360 will not connect to my network. I how i can test the port to see if the port is faulty, I hooked it up to router and modem still no connection to network, tried different cables, router ports etc. my report code is as follows



    W: 0000-000B

    X: 4000-1001

    Y: 0000-0000

    Z: 0000-0000

    ID: 0001-0002
     
    The1Hero(1), Jan 8, 2014
    #3
  4. Ethernet issues

    It would seem that the NIC malfunctioned and needs to be replaced. Calling 1-800-4MY-XBOX you can help verify this and set up a repair if need be.
     
    VisageOfAnAngel, Jan 8, 2014
    #4
  5. Thanks Angel - We are in Ireland; is there an equivalent number here do you know?
     
    HardZero Reborn, Jan 8, 2014
    #5
  6. @Shoq Fraze - Here you go - Ireland - (01) 2420758 or 1 800 509 186
     
    The Evil Joker6, Jan 8, 2014
    #6
  7. Shoq Gravity
    Shoq Gravity Guest
    Thanks guys, its on its way for repair.

    Out of interest do the wired and wireless interfaces share a NIC? If not it is odd that both failed at the same time
     
    Shoq Gravity, Oct 31, 2018
    #7
  8. Shoq Gravity Win User

    Ethernet issues

    Thanks guys, its on its way for repair.

    Out of interest do the wired and wireless interfaces share a NIC? If not it is odd that both failed at the same time
  9. Anirban Sarkar1 Win User

    Ethernet issues.

  10. demenace Win User

    Ethernet Issues

    Have you tried running the "Restore to factory defaults" function on your Xbox. It is located in the Network Settings under additional settings. Then see if it will connect. If not, then I would say your Network Port in your Xbox is bad and you will
    need to send it in for repair.
  11. PROJEKT R3D Win User

    Ethernet issues.

    That's pretty much the norm. When I did it opened to open visually but didn't work and reverted to unavailable after restarting again
  12. Anirban Sarkar1 Win User

    Ethernet issues.

    Yes ask them about the port-forwarding. To let your Xbox console communicate with the Xbox network, you need to open or forward ports, which means you'll be making a configuration change to your router.

    These are the ports which you need to open in your router:

    Port 88 (UDP)
    Port 3074 (UDP and TCP)
    Port 53 (UDP and TCP)
    Port 80 (TCP)
    Port 500 (UDP)
    Port 3544 (UDP)
    Port 4500 (UDP)

    Source: https://support.xbox.com/en/help/hardware-network/connect-network/network-ports-used-xbox-live

    Kind regards
Thema:

Ethernet issues

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