Ethernet connection issue!

Guitarzan53 · Dec 13, 2014

Hello, i am having an odd ethernet issue that has even stumped Xbox support. Whenever i play COD: AW i cannot connect to a lobby whenever the ethernet cable is connected to the system but when i switch it over to wireless it automatically lets me join a
match. I have set a dmz, didnt work..tried a different cat5 cable, no dice...reset the modem/router **** WTM652G, nothing..tried switching the game and system and...you guessed it, nothing! please help me if you can this is really annoying! can send messages
to me on xbox live as well...Gamertag: Thanks!

:)

zetyk-D6C01BA5-1EA1-4065-B125-6A55A57F44F9 · Dec 13, 2014

ethernet connection issue

Hello,

I'm hoping someone can help me. I'm at my wit's end. All day today I had been watching Sling TV on my XBOX One via a Wired Ethernet connection. then suddenly, about 2 hours ago, it randomly disconnected from the internet and xbox live. i've tried everything
i can think of to get it to reconnect to no avail. the only error that i get from time to time is "can't connect to your dhcp server." The strangest thing, is that I can connect wirelessly without issue. i've tested this several times, wired issue, wireless
no issue. I've tried the following up to this point:

Power cycle router/cable modem (its a 2 in 1 device from my isp)

factory reset router

Power cycle xbox one

hard reset xbox one

disconnect power cables for ~15 minutes

changed ports on router

changed ethernet cable

tested all wired ports on router with laptop and different ethernet cables

setup static ip and added xb1 mac address to router client list

used manual google dns servers

i can't find a single thing wrong with the router, cables, or network in general. only the xbox one is having the connection issue and again, that's only when it's using a wired connection. i have no problems whatsoever when used wirelessly. any ideas?
please, and thank you!

oh, and this is a fairly new xb1 if that means anything. i just got it a month ago, its the xbox one elite. i'd like to avoid sending it in for repairs if possible, especially now during the holidays.

{Parity} · Dec 13, 2014

ethernet connection issue

Great news. Glad you got it working. Sometime things just need resetting to resolve the issue. Happy Gaming!

onyxishere · Dec 13, 2014

I had a bit of a similar issue recently. I had no issues while connected wireless but once I attached an ethernet cable I couldn't play online. Turns out it was the NAT. It was open for wireless but moderate or closed for ethernet. See if you can change
that and it should fix your issue.

Guitarzan53 · Oct 31, 2018

My nat type says open on both connection types according to the xbox....its getting frustrating lol

RobertBuckalew

It seems the last update affected the way the xbox and the router talk , or the way the router and the xbox live servers talk , don't know really , I do know that "2 in 1 devices from my isp" were affected the most , by FAR the most...some say wired works
now not wired , others like you say the opposite , that wireless now works and not wired ...if your comfortable doing it (if your isp dosent have it blocked) you could put the gateway in bridge mode and plug the xbox straight up and see if it works that way
...

Guitarzan53

My nat type says open on both connection types according to the xbox....its getting frustrating lol

{Parity}

Great news. Glad you got it working. Sometime things just need resetting to resolve the issue. Happy Gaming!

zetyk-D6C01BA5-1EA1-

just to add, i have had no problems with connectivity until today. its been fine since i got this unit early last month. and my last xb1 had no issues either.

onyxishere

I had a bit of a similar issue recently. I had no issues while connected wireless but once I attached an ethernet cable I couldn't play online. Turns out it was the NAT. It was open for wireless but moderate or closed for ethernet. See if you can change
that and it should fix your issue.

Ethernet connection issue!