Ethernet cable plugged in and still not connecting

I already spoke with a Microsoft support guy and we did all the little things like unplugging the router and turning the Xbox on and off again and putting the settings on automatic, etc. He said the solder is probably broken and it needs to be either on
a wireless connection or replaced. I don't want to go through all that hassle, so if anyone has any other suggestions besides turning something on and off again, that would be really helpful

:)

 

Problems With Xbox Live

Hello, I Have Just Re-Bought An Xbox 360 From A Game Store, And I Have Plugged The Ethernet Cable Into The Back And It Is Not Connecting, The Ethernet Cable Works Fine Plugged It Into My Laptop And It Is Fine, My Friend Said The Xbox May Be Banned :/ How
Do I Resolve This??

 

How to Connect Internet Cable directly to Xbox 360

Need a bit more info here like do you have a modem or is your router a modem/router combo?

The router which provides your wifi needs to have ethernet ports to connect to your 360 or you need to bypass your router and connect direct to 360 as you said you tried.

If you have a modem you need to unplug it and plug it back in and make sure the 360 is set to a wired connection and not wireless still.

if the ethernet cable you have going into your router doesnt come from a modem but directly from a drop like how Verizon Fios is set up sometimes then you should just need to make sure 360 is set up for a wired connection and not wireless.

Your best bet is to buy an extra ethernet cable which it appears you dont have yet and go direct from router to 360 and not lose your wifi in the process by skipping the router. The cable is going to be under $10