Estou sendo desconectado da live [I'm being disconnected from live]

Hi there,

Is this happening on all games or just certain ones ?

Hey there Claudine!

Sorry to hear that you're dealing with this issue trying to get your console to stay connected.

If you're getting consistently disconnected, you should try the steps outlined in our

Xbox One Disconnect Solution.

When you get a chance, give those steps a shot and let us know how if it helped.

Thanks for reading!

Muito obrigado por ajudar, o jogo que estou tentando acessar faz parte da conta live gold, sendo q eu comprei a promoção da game pass ultimate que ja está incluso a live gold, no entanto quando vou entrar no jogo aparece a mensagem dizendo para renovar a
conta live gold, e eu verifiquei oque disse acima, e está tudo normal, o jogo faz parte da biblioteca da gold e a assinatura esta atualizada

[Mod Translation - Thank you very much for helping, the game I'm trying to access is part of the live gold account, being q I bought the promotion of the ultimate game pass that is already included to live gold, however when I enter the game pops
up the message saying to renew the live gold account, and I checked what said above, and everything is normal, the game is part of the library of gold and the subscription is updated]

Hello, can you please run an Xbox live connection test please and send us more information about your issue. You can also clear you system cache as that can help solve your issue. Thanks

Por que nao estou conseguindo comprar a assinatura do live gold com cartao de credito da master card?

[Translation: Why I'm not getting live gold subscription buy with credit card master card?]