Estou sendo cobrada por mais de 15 dias![Translation-I'm being charged for over 15 days! ]

carolinafreitas-[xboxvenu · May 8, 2020

Olá, eu sei que quando você apaga ou insere um cartão de crédito no xbox one é cobrado um valor de 4 reais e você é reembolsado porém eu não fui, já tem mais de 15 dias que tem 2 cobranças de 4 reais no meu cartão, somando 8 reais! Quando vão me reembolsar?

[Translation-Hello, I know that when you delete or enter a credit card on xbox one is charged a value of 4 reais and you are refunded however I have not been, already has more than 15 days that has 2 charges of 4 reais on my card, adding 8 reais!
When are you going to reimburse me? ]

:)

XBF Brad A

Hi Carolina,

Thanks for reaching out to the forums. We understand you have question on verification charge. Unfortunately, we here on the forums do not have the tools needed to look into this issue. You will need to request a call and speak with a support agent.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Brad

carolinafreitas-[xbo

I don't want to request a call, I just want my money back

EDITH NUNESBARBOSA

Sim, o console já foi desligado. A compra foi de 2 maços de notas, promoção de 3,93 cada. Ambas no dia 03/03, sendo a aprovação do cartão as 15:18 e 15,54, com desconto dos valores.

[Translated by Mod]

Yes, the console has already been disconnected. The purchase was 2 packs of banknotes, promotion of 3.93 each. Both on the day 03/03, with the approval of the card as 15:18 and 15.54, with discount of the values.

Palacerda95

aconteceu comigo também - Estou no Brasil - já tem mais de 6 meses que estou tentado mudar de conta e não consigo, esse negócio de 30 dias é ultrapassado, hoje em dia tinha que ser na hora a mudança, tem que ficar esperando 30 dias. ¬¬'. Caso alguém consiga
resolver nos informe, por favor.

[Translation: happened to me too-I'm in Brazil-already has more than 6 months that I'm
trying to change my account and I can not, this business of 30 days is
exceeded, nowadays had to be on time to change,
you have to wait 30days. ¬¬'. If anyone can resolve let us know, please.]

KUROSAWA38

Si no te aceptan el cambio, devuélvelo, en el caso de España donde resido, por ley si no han pasado 15 dias, lo puedes hacer sin dar motivo alguno.

Saludos.

[Translation-If you are not accepted for the change, return it, in the case of Spain where I reside, by law if 15 days have passed, you can do it without giving any reason.

Best regards.]

Estou sendo cobrada por mais de 15 dias![Translation-I'm being charged for over 15 days! ]