Estou recebendo cobranças da Live Gold [Translation-I'm getting charges from Live Gold]

Douglas Viana Sil · Feb 14, 2019

Olá, bom na minha fatura veio a renovação automática do serviço Xbox Live Gold sendo que eu desativei a renovação mas continua vindo a cobrança e eu não sei mais o e-mail e senha da conta que eu tinha a Gold. O que eu faço!

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[Translation-Hello, good on my invoice came the automatic renewal of the Xbox Live Gold service being that I disabled the renewal but still comes the charge and I do not know the email and password of the account that I had the gold. What I do!]

:)

XBF Brad A

Hello Douglas,

Sorry for the issue with live charging. If you don't know the email/password for the account you can request a chat or call from support. They have different options to assist you.

When you go to Contact Us to get it to request a chat follow these steps:

Step 1 ----select Xbox One
Step 2 ----select see other options then subscription changes
Step 3-----select show contact options

Step 4 ----select chat with Xbox support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

Xbox Forum Team

AMARAL1810

Por que nao estou conseguindo comprar a assinatura do live gold com cartao de credito da master card?

[Translation: Why I'm not getting live gold subscription buy with credit card master card?]

CandiedArc71105

estou recebendo o erro 80150016 oque eu faço

Translation:

I'm getting the error 80150016 What do I do

RodrigoCabral5

Muito obrigado por ajudar, o jogo que estou tentando acessar faz parte da conta live gold, sendo q eu comprei a promoção da game pass ultimate que ja está incluso a live gold, no entanto quando vou entrar no jogo aparece a mensagem dizendo para renovar a
conta live gold, e eu verifiquei oque disse acima, e está tudo normal, o jogo faz parte da biblioteca da gold e a assinatura esta atualizada

[Mod Translation - Thank you very much for helping, the game I'm trying to access is part of the live gold account, being q I bought the promotion of the ultimate game pass that is already included to live gold, however when I enter the game pops
up the message saying to renew the live gold account, and I checked what said above, and everything is normal, the game is part of the library of gold and the subscription is updated]

henriquekilber

Total
USD 0,00

Forma de pagamento
Código resgatado

USD 0,00

Resgatado

codigo foi resgatado com sucesso,

Xbox Live Gold

Pagamento e cobrança

Configurações de pagamento

Xbox Live Gold

Cobrança recorrente desativada, expira em 07/01/2020

Tem um cartão pré-pago ou um código para o Xbox Live Gold?

Histórico de cobrança do Xbox Live Gold

Translation:

Form of payment

Code redeemed

code was successfully redeemed,

Xbox Live Gold

Payment and collection

Payment settings

Xbox Live Gold

Recurring Deferred Charge, expires 07/01/2020

Do you have a prepaid card or code for Xbox Live Gold?

Xbox Live Gold billing history

[table][/table]

Estou recebendo cobranças da Live Gold [Translation-I'm getting charges from Live Gold]