Estorno compra [Translate] Reversal Purchase

Web translation:

Buy reversal

I need to void 5 purchases that my son made for Xbox .... How do I do this?

Response:

Hi there,

to request a refund please go to this link where you can submit a item for a refund.

https://support.xbox.com/billing/xbox-subscriptions/digital-goods-subscriptions-refund If that link doesn't exist then the Refund form isn't available for your region (yet) and you will have to contact official Xbox Support, they are the only ones that
can determine if a refund is possible or not. To contact Xbox Support use the Phone or Support Chat options at
http://support.xbox.com/contact-us

Let us know the results

Hi there,

Thanks for reaching out to the forums today. I understand the subscription for Xbox Game pass and Xbox Live Gold have gone through with auto renewal. To cancel any Xbox subscription such as Xbox Live Gold, Xbox Game Pass, or EA Access, you need to
do so online. Check this article out to learn
'How to cancel your Xbox Subscription'.

If you’d like to request a refund for a purchase,
fill in the fields on the form and we’ll review your request promptly. Be sure to sign in to and submit your request from the account you used to make the purchase. You’ll need to provide the order number for each item. Order numbers can be found by signing
in to your Microsoft account.

If any issues occur, contact Customer Support
for further assistance. Unfortunately, here in forums we do not have any tools for billing or subscription issues.

Hope this helps.

Thanks for your answer, I appreciate your attention.

I uninstalled and reinstalled the game but it keep showing me the same message.

Hi Milani33,

Thanks for reaching out to the forums. We understand you have issue with a game. With that message, it usually means something is not installed correctly. We recommend to uninstall and reinstall the game again.

Thanks,

Brad

Hi Agustin,

Thanks for reaching out to the forums. We see you are having issues with currency. We recommend to request a call from support so they can assist you. This is a known issue and is being investigated currently. We are sorry for any inconvenience this
may cause.

When you go to Contact Us, follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

As there is nothing more the forums can do, I will be locking this thread.



Hope this helps.

Brad