Escalation ticket help?

DusterFeezy · Apr 23, 2023

I loaded gift cards to my account more than 3 weeks ago to purchase an Xbox. The purchase wouldn't go through. I contacted Microsoft support the same day, and opened an escalation ticket. (7015019959)

I've called/contacted 4 times since, and can get no response or any help. My account balance is now '0', but I cannot get an answer as to why this would be?

How long does it typically take to get help from Microsoft?? Does anybody have any tips, or a way to find the status of an escalation ticket?

Thanks for anything.

-Dustin

:)

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is Welcome to the community.´

Hello DusterFeez, from your description you have contacted Xbox support and have an open case.

As this forum is open to the public and unfortunately, as independent consultants, we do not have access to some data or your account, we cannot verify the progress of your case.

You will have to contact them again.

Onyx Is Here

Sorry to hear it. You'll need to speak with support for help creating a ticket. Please click this link to start a chat. As to be escalated to a Microsoft Advocate as the first level of support (gamer level) will not be able to help. Be aware that a Release is not the same as an Escalation, just in case you get someone who wants to release the ticket.

https://support.xbox.com/contact-us

ChiroPark

Thanks for the reply.

Disney + don't really have a ticketing system where they actually escalate the tickets and give feedback here in SA.

Dmitry Rozenraukh

give a call to a support and be assertive, they will create a ticket and escalate it to US team

EJ74

Is there some way to escalate this? I've not received any response about the ticket at Zendesk.

Escalation ticket help?