Escalation Team Help/ Recovery

Okay to start off this isn't my primary account, this is a second account i created to post this in hope of some faster help. I will do my best to try to contain my frustration but I am so fed up right now.

The Story:

So last night I finally decided to purchase the Xbox One, I got the Limited Forza edition. After getting home and getting everything all setup, I learn that my account password doesn't work (Strange). After calling support I was instructed through the process
of resetting my password. However after I finished doing so, I didn't get an account recovery email.(Again another red flag to me) After some time i figured out how to check my backup info, turns out it has been changed to a backup email and phone I not only
do not possess, but am completely unfamiliar with. (Assuming I was hacked at this point) After I called and explained the situation I was instructed to go back on my Xbox 360, so that I could change something on my account. However now my gamertag is unable
to connect to Xbox Live, other accounts can just not mine. I was told that it was corrupted. My information was sent into the Xbox Escalation team, so I decided to just call it a night and go to sleep. Here I am now 24 hrs later with no call, no email or anything.
I found out that it takes 1-3 business days to get a call. Wasn't too happy about that, but i figured "Whatever I'll just play Forza for the next 3 days offline" However it turns out I can't play Forza,I must download the game onto a profile, and if I create
a new profile to play it, I wont be able to play the game on my main account. So now I am stuck waiting for another possible 48 hours (after reading some other posts im fearing it could be longer) before I can do ANYTHING on my Xbox One. I legitimately just
spent $500+ dollars on a paperweight that makes a revving noise when I turn it on. I am beyond frustrated that it could take me several more days before I can even try to use the system, because my email information has been changed. What is worse is that
now I can not even use my profile on my Xbox 360 either. Is there any other way whatsoever to go through this other than waiting? I am starting to think there isn't after a few phone calls to Microsoft, but I am hoping someone here can possibly provide some
glimmer of hope. I am extremely close to returning the system altogether because of the frustration this has caused me from the 3 hours spent on the phone with Microsoft just to be told that I have no guarantee on getting my account back, and it could be a
long time before I even get told that.

Thanks in Advance

:)

 

Help!

There is not any other options if the support team has escalated it up to the escalations team. only other option is to continue to try and fill out the account recovery form at account.live.com/acsr and try and get as many answers correct as possible.

 

cannot accept terms and conditions no matter what :/

Did you ever go through an escalation? That's the plan B if the recovery site doesn't work.