Escalation Team Fail

So this is the story.

2 months ago, I got an XBOX ONE Titanfall edition. I play it for about 3 minutes before it crashes. None of the supports advice worked so he said it was faulty and had to be repaired. I did the standard exchange because the advanced exchanged would not
work for some reason. So I send it in, and a month goes by without an XBOX. SO I contact support and they assure me everything is fine. It gets put to escalation team. Escalation team contacts me and all they do is assure me it is on its way. After another
2 weeks wait with no luck, I contact them again. He reprocesses my order and tells me to ignore any notices of ups labels etc, and it was just protocol. 2 weeks go by again with no success, so I contact them again and they reprocess my order again. I have
emails telling me that they understand that they have to RETURN my xbox to me. Yesterday, I get an email from escalation telling me that he reprocessed my order and wanted to ask me if I received my label so I can return my xbox. I DON'T NEED TO SHIP IT
TO THEM I JUST WANT MY XBOX BACK. I contact a regular support agent and she understood that I need my xbox back and she told me that with all the notes previously noted that there is no excuse for a misunderstanding.

Every time I contact the escalation team, explaining to them in great detail what has to be done, all they do is mess something up. I am starting to think that I will never get my XBOX and that I have wasted $500.

Is anyone having a similar problem and was it resolved?

:)

 

Marketed for adults but made for children.

I love how, without fail, weekdays at 3pm there is a massive escalation in snipers in the game.

 

ESCALATION ENFORCEMENT TEAM

Please have a look at the code of conduct here

Microsoft’s Code of Conduct Explained for Xbox Live Customers

Contact enforcement team here

Xbox Enforcement | How Do I

If you found this post helpful, please remember to upvote

 

Just bumping this because I've been hearing stories like it a lot recently and considering Microsoft has had my xBox One for a month now with no status update is extremely worrying and frankly is going to make A LOT of people reassess buying microsoft products
in the future if this is the clumsiness of the support system, which is a shame considering the few weeks I actually got to use my xBox I loved it.

If I don't get an update on my xBox in the next few days I'll probably need to contact the escalation team too, though your experience doesn't give me much hope...

 

Hey Omnislash CS, at this point I think you may want to try this. Go ahead and send a tweet to Xbox's twitter support account. It's public and it kind calls their bluff so to speak and brings the issue to a public eye. If you aren't getting anywhere at this
point, that's at least a place to start. Hope it might help you out.

 

I think my issue is finally being resolved. But if it doesn't then I will. Thanks though.

 

Really glad to hear that Omnislash CS!! If you could mark this as answered when you feel that it has been completely resolved, we'd really appreciate it ^___^