Escalated case with the microsoft team

Discus and support Escalated case with the microsoft team in XBoX on Consoles to solve the problem; So about a week ago I contacted support as my payments were not going through with my xbox and the microsoft team asked for my phone number and said... Discussion in 'XBoX on Consoles' started by bxrt��‍☠️, May 1, 2020.

  1. bxrt��‍☠️
    bxrt��‍☠️ Guest

    Escalated case with the microsoft team


    So about a week ago I contacted support as my payments were not going through with my xbox and the microsoft team asked for my phone number and said the case would be escalated but nothings happened ??

    :)
     
    bxrt��‍☠️, May 1, 2020
    #1
  2. 1JayMax Win User

    Escalated case with the microsoft team

    Hi there,

    Did they give you any sort of timescale in which they'd get back in touch? The reason I ask is because there is currently a larger amount of traffic moving through Xbox Support at the moment which could lead to delays in response times. You could always
    try contacting them again and asking for an update on your situation.
  3. Eden0032 Win User

    Escalated case with the microsoft team

    Hi there,

    It can take some time for a response from the team whom it was escalated it to, especially when there are limited staff working due to the current global pandemic.

    Please be patient - I'm sure you'll receive contact soon.

    -
  4. Annanda Martins Win User

    Change of email address to another Microsoft account

    In this case i will escalate your thread so the Microsoft Customer Service team can further assist you, okay?

    Thank you.
  5. Lucas Lauer Win User

    Help Account suspension.

    Only the police can investigate a cyber crime, not Microsoft. And there is no team to be escalated, only the online case review on the enforcement website. If your case review got denied, nothing can be done.
  6. HAZMAT RADIO Win User

    My Permanently Suspended Account

    Xbox Support does not have contact with the Enforcement Team and they cannot Escalate a case to them on your behalf.

    Xbox Support can Escalate a case if there's and issue of account being compromised but that investigation is independent of the enforcement team.

    The forums here are just users helping users. Any ban can only be undone by the enforcement team and they don't use the forums here.
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Escalated case with the microsoft team

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