Escalate lost console

Discus and support Escalate lost console in XBoX on Consoles to solve the problem; hi, i I sent my x box one console away for repairs under warranty 1 month ago, I received a email 2 days later via the repair company to say I should... Discussion in 'XBoX on Consoles' started by bradroll, Oct 12, 2015.

  1. bradroll
    bradroll Guest

    Escalate lost console


    hi,

    i I sent my x box one console away for repairs under warranty 1 month ago, I received a email 2 days later via the repair company to say I should receive my console in 2 to 3 days,

    Over a month later and I still don't have my console and I have been told to expect it has either been lost or stolen. I have called/emailed and messaged almost a dozen different support staff including their managers and I am just being told that I will
    be called back within certain time frames and of course I am yet to be called back once . how do I escalate this higher either within the Xbox support staff or is it possible to escalate the matter higher personally via legal resources,

    Any help will be much appreciated, thanks

    :)
     
    bradroll, Oct 12, 2015
    #1
  2. zl DiviNe lz
    zl DiviNe lz Guest
    Escalate this problem NOW

    Maybe the only You can do now is waiting 'till the game is released. But check your e-mail and verify If they have sent You a Key for the game.
     
    zl DiviNe lz, Oct 12, 2015
    #2
  3. FoeHammerXXVII
    FoeHammerXXVII Guest
    Escalate this problem NOW

    Yes but EA is diverting this problem to Microsoft, they won’t help.
     
    FoeHammerXXVII, Oct 12, 2015
    #3
  4. Tezza48 Win User

    My Xbox account is on the wrong email.

    Is there any reason that the Xbox details cannot be moved to this account? any data lost from the automatically created Xbox user is not important.
    Is there any way that i can escalate this issue?
  5. Hagame Win User

    Escalated Service for a broken console is a sham!!!!

    Finally after 8 days I went to the online chat and apparently, that rep has the ability to send out a new system. I got my replacement system today although there was a FedEx problem (but that's a different story.)

    Go to the online chat - they can help. It looks like Microsoft just doesn't want anyone to talk to an actual human.
  6. ThunderCrushR Win User

    Escalated Service for a broken console is a sham!!!!

    #3 is correct! you will just have to wait, because you are a nobody to MS Xbox!

    And no there is no way to contact anyone higher than the MS support team, Why? because the MS Support team can't even contact anyone higher up, those higher up people are known as the Advocacy Team and Support can only escalate a request.

    It is MS Xbox way of keeping the consumer out of the loop! The only thing we can do is let others know what a sham this support circus is and if enough people complain it will force MS to change or die!

    I'm now dealing with the Warranty Center losing my part, so we will see what happens. I've been down over a month now!
  7. H377Spawn Win User

    Escalated Service for a broken console is a sham!!!!

    Unfortunately calling only gets you their frontline agents, who aren't given any authority to actually help. It's the only reason I haven't started tearing them a new one on the phone, since it's not their fault. I've already ordered my own power supply
    which was confirmed as shipped. Funny thing, the agent who has been doing his best to get the advocacy team to pull it's head out of it's *** and help me called today. He saw the order I placed and called to see what happened. When he heard what I did he claimed
    he couldn't believe no one at has gotten back to me and attempted to follow up with this tier 3 team hoping someone above him would do their job too.

    Thanks for nothing M$, since I solved the problem myself at my own expense.
  8. Hagame Win User

    Escalated Service for a broken console is a sham!!!!

    Day 6. Called again. Still could not get anyone to help me.

    Today they told me that they were "working" on my ticket. I'm not sure how they can be doing that as nobody has contacted me and the broken console is still in my possession.

    IS THERE ANYONE FROM MICROSOFT ON THESE FORUMS THAT HAS THE GUTS TO GIVE AN HONEST ANSWER TO WHY SUPPORT IS UNWILLING TO HELP IT'S CUSTOMERS?
Thema:

Escalate lost console

Loading...

  1. Escalate lost console - Similar Threads - Escalate lost console

  2. Lost my microsoft account and games

    in XBoX Games and Apps
    Lost my microsoft account and games: So my microsoft account for some reason got deleted and first it kept saying my password was wrong and when i tried reseting it, it said it sent a confirmation code to an email that ive never seen...

  3. Microsoft Account lost

    in XBoX Accessibility
    Microsoft Account lost: Hi i tried to log in in minecraft with my microsoft account but when i try to log in it says that the email is wrong and now there is some random email i dont even know. Its the same for my other...

  4. Lost save game stalker2 cloud gaming

    in XBoX on Windows
    Lost save game stalker2 cloud gaming: When i try to run stalker2 in cloud gaming On Smansug tv inhad issue with black screen, not first time and after some tries i left and back 1h later the game is working but i don't have and games...

  5. i lost my sync in forza 5. every things lost. can i recovery it?

    in XBoX Games and Apps
    i lost my sync in forza 5. every things lost. can i recovery it?: i lost my sync in forza 5. every things lost. can i recovery it? 4a23c2a6-482b-4e56-a6e4-c69b831c0e93

  6. Refund Request- Can i escalate

    in XBoX on Windows
    Refund Request- Can i escalate: is there anyway to speak to someone regarding my refund which was meant to take 30 days and were now nearly at 4 months? I had money taken out via my phone bill that was nothing to do with me,...

  7. How can i escalate a complaint?

    in XBoX on Windows
    How can i escalate a complaint?: I have been awaiting a refund for over 3 months. They say it has been approved but it never turns up and I just getting a different excuse each time. I have rang, emailed and even sent letters...

  8. Is there anyway to escalate an issue with Xbox?

    in XBoX Games and Apps
    Is there anyway to escalate an issue with Xbox?: I have spent hours on the phone with support trying to find a resolve. Is there any way to escalate an issue? I have the order number and emails showing the return. I bought tiny Tina’s...

  9. Can I get this escalated or is a litigation suit necessary?

    in XBoX Rewards & Social
    Can I get this escalated or is a litigation suit necessary?: I've been a gamer on xbox for 10+ years and very rarely receive strikes on my account. September 19th I was playing Texas Chainsaw Massacre and encountered an irate player when I asked him if he...

  10. How do I escalate a concern with hardware and customer service?

    in XBoX on Windows
    How do I escalate a concern with hardware and customer service?: I’ve had issues with all series x controllers with drift, spoke to one person initially who said I’d receive an email with options at no cost, 3 follow up calls have been met with no updates or...