errors with marketplace

BLACK OP5 ZOMBI · May 1, 2017

all day on may 1st the marketplace. has been having problems. i tried to buy a add on for forza horizon 3 but couldn't. fix this Xbox. support

:)

Yes Nova · May 1, 2017

Downloading games error

There has been some errors with the marketplace. It is in the status

Smwutches · May 1, 2017

Marketplace errors nonstop

Usually there's 2 issues that could keep you from making a 360 purchase on the One. If you're on a child account or you don't have a credit card/Paypal on file. The 360 store is set up differently than the store on the One and xbox.com.

Any child restriction settings you have on the One will only apply to any purchases you make for One content. You would have to make the purchase on a 360 in order for those settings to apply.

The One/website don't see currency on your account as a valid payment option for 360 content. So you can only make purchases using a credit card/Paypal from there.

If neither of those apply to you, you may want to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us

Wilfred Mac · May 2, 2017

Hi,

There are may reasons why you are experiencing this kind of problem, having server error is one of the most common reasons of this issue. Answering the following questions can help us determine the root cause of this matter:

Are you getting any error messages when you try to purchase an add-on?

Are you having the same issue with your other games?

What are the troubleshooting steps have you done so far?

In the meantime, we recommend that you run the troubleshooter for Windows apps. To proceed, you may refer to this

link.

Mister Ohnaka

Hi Max,

Looking into your account, it appears the advocacy team has refunded your points.

Have you attempted to redownload the DLC?

Let us know if you need any further assistance.

Mister Cerb

Hey there Max! This sounds like it might be a region error. Which region are you in? And do your console region, account region, and physical location all match?

Maxbale

Hello

my region and Italy,account region...

SDJ 22

Yep, I have the exact same problem.

Wilfred Mac

Hi,

There are may reasons why you are experiencing this kind of problem, having server error is one of the most common reasons of this issue. Answering the following questions can help us determine the root cause of this matter:

Are you getting any error messages when you try to purchase an add-on?
Are you having the same issue with your other games?
What are the troubleshooting steps have you done so far?

In the meantime, we recommend that you run the troubleshooter for Windows apps. To proceed, you may refer to this

link.

errors with marketplace