Error "Your xbox can not connect to the Cloud Cache" "Try again?" ...

Hi there,

I experienced this error today (the one in my subject) on my XBOX ONE and I found myself quite upset/angry/confused. So first I will explain what fixed it, how I learned what to do to fix it, and then I will talk about why I found myself even more upset/angry/confused
after I fixed it.

To fix the problem 1) I first checked xbox.com support and found the exact error message already listed there. The solution that was provided was to do a connectivity check. That solution did not work.
2) Next I got in touch with a "xbox guru" or whatever they're called via a chat box. I was required to download silverlight for this - more *** off for needing to download unnecessary programs. The xbox guru guy (who doesn't work for xbox)
tried to help me but said that the code was associated with poor connectivity to xbox live and that I should try contacting my internet service provider.
3) Next I contacted my service provider. They did everything they could and helped me open my ports. This took 45 minutes or so. At this point I got a
Breakthrough. I was able to play my games again so I thought the problem was over and all was well and that I just needed to open my ports to fix this problem... WRONG. Although I was able to play games, I was no longer able to log onto netflix.
So at this point I had wasted A LOT of time. 4) So I called 1-800-4MY-XBOX and spoke with someone there. Here I spoke with someone from xbox who told me that the problem is fixed by simply "clearing my cache", very similar to clearing cookies
on my computer. Sounds simple right? Well it IS simple, it took me about 2-3 minutes. I shut the xbox off in a different fashion than usual by holding down the power button on the front of the xbox for about 5 seconds until it shuts off (without letting go
of the button). It then shut off, I waited a while and it turned back on on its own and went through a couple load screens for 1-2 minutes. The next time I loaded Netflix I got a message saying something about my last load not working and so I hit the Try
again button and it loaded up just fine. Now everything works fine.

So why is this process of "clearing my cache" not available on xbox.com support? It tells me to simply do a connectivity check and thats all the guidance I get.... So in the end I have to waste 2 or more hours to figure this out?!?!?! That's garbage! Get
the word out there so that you don't look so stupid when the next 500 people have this same problem.

Now why am I even more *** off now that it is fixed? Well it's simple. I have an XBOX One which is supposed to be the next generation of gaming and yet the previous generation of gaming seemed to be far superior with exception to the kinect (which most gamers
don't care about because it pauses your game any time you say the word "xbox" or any word that's even closely represents "shortcuts"). When I asked the customer support rep on the phone at 1-800-4MY-XBOX some questions, this is the information I got:
1) I purchased the hard copy of my games and before I can use them I must download them. My assumption was that this downloads to the awesomely big hard drive that is present in my XBOX One - WRONG. It downloads partly to this xbox "cloud"
and partly to the hard drive. I have no access to this cloud, no way to change the settings for it, and it is essentially an invisible hard drive that I can not access. So when my console has problems with the "cloud" in the future I am at the mercy of the
problems and have no way of fixing them - basically can't game unless I call Xbox and hopefully they have a solution.
2) The customer support guy told me that he has told his "superiors" that the solution to this problem should be on the xbox.com support page. This is only logical. But instead of the xbox.com support webpage explaining the simple solution
on how to fix the problem, they tell you the wrong information - that you must do a system check and that the error means that I have poor connectivity to xbox live. This incorrect info then inadvertently sent me on a wild goose chase trying to figure out
what the heck the xbox cloud is, why its preventing me from gaming, and what any of that has anything to do with my connectivity when I am having no troubles connecting to xbox live?!?!?!?! Bad business, if your own employees have been telling you to inform
the world via your website and you can't get that point across to the public. Get with it!
3) What is the purpose of my hard drive? Nothing fully saves there. I finally understand why everything takes an eternity to do on an XBOX One. Its simple, because the developers were idiots and made it so that everything had to load their
games up through this "cloud" before any gaming can happen. I am expecting my new gaming console to be faster, so why would I want it to take longer to perform actions than my older and less powerful gaming console? 4) After learning all of
this I figured, ok this is simple if I just disable the cloud and only run through my hard drive, the problems (messed up errors, lacking speed..) all go away right? Everything will be faster and I can actually troubleshoot problems and see what the heck is
going on with my files, oh and not to mention my xbox will never give me the error where I can't connect to the cloud ever again. But NO, I can't disable the cloud. Not allowed. Why is this? If you tell me that it is because xbox wants to monitor whether I
am borrowing games and not buying them myself then that is garbage! I will straight up sell my xbox and cancel my gold which I have paid full price for for at least 6 years. I would be perfectly happy gaming on my 360 and buying a PS4. Come back when you have
a GAMING console.

:)

 

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Could you tell me again because i didn't get it so tell me again subesribe me