Error with xbox live card

Hi! I'm trying to redeem a xbox live code and something is going wrong. I boght the card and when I try to redeem appears the follow message:

Using app xbox:

XboxPurchaseInvalidPaymentInstrumentId

cBALqYOqljE1LJIZwQCQjX.8

2017/01/28 - 20:28:13 UTC

Using web:

XBOS-3014

cbcfe6b0-93bf-42ca-81ef-797a7ce8faac

2017/01/28 - 19:55:37 UTC

Console:

It's a prepaid card and show me message about for of payment, but it's a pre paid card e don't need any credit card or etc.

Please, help-me!

:)

 

How to Renew your Xbox LIVE Gold Membership

Overview of Xbox LIVE Renewal

When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

• Month-to-month membership- Notification comes 15 days in advance
• 3 or 12 month membership- Notification comes 30 days in advance

Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

Renew with a payment option by purchasing a new membership:

Steps to Follow

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

5) Select a membership option, then Confirm Purchase.

Once you have confirmed your purchase, the following will happen:

• The payment option you are using will be charged immediately.
• The time subscription plan you have just purchased will be added to your remaining subscription time.
• Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.

Take note:

If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

There is a procedure you can follow to add or change your Xbox LIVE payment option.

Renew with a prepaid membership card

It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

How to turn on auto renewal (for existing membership):

If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

How to Troubleshoot Xbox LIVE renewal:

If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

• Error: Your credit card has been declined several times by our billing service.

This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

• Error: 8015d080

In case you receive this error message, you need to contact Xbox Support.

 

Credit card failed when you tried to purchase an item or add another credit card

Common Xbox LIVE Credit Card Error Codes:

You will see one of the following error codes whenever your payment option can't be authorized through your bank, or Xbox LIVE detects any suspicious activity, making it to prevent charges:

• 80190821
• 80190848
• 8004ad43
• 8058F041
• 80153410
• 8C010003
• 80190864

Here are some solutions you can try to resolve the problem

Solution 1: Check your billing address

Confirm that the billing address for your Xbox LIVE account is the same one used by your credit card company.

If the billing address is the same for your Xbox LIVE account and your credit card company, you can try this next solution

Solution 2: Contact your bank or financial institution

Here are the reasons why the Xbox LIVE purchase might have failed:

• Your credit card has not been activated
• You have insufficient funds in your credit card
• Your credit card does not accept online purchases or automatic billing
• The credit card company is blocking your credit card from being used

You should contact your bank or credit card company to confirm that the credit card is active, it has sufficient funds, and it is not being blocked for any reason.

If you have confirmed that all these are in order, try the following solution:

Solution 3: Try your purchase again later

Here are some of the reasons why the Xbox LIVE purchase might be blocked:

• Recent purchase attempts have been declined several times
• You are using the Xbox LIVE account or payment option from an incorrect location
• You may have a non-payment violation on your payment option, so it is being prevented from making new purchases

Whenever there are several purchase failures, it can prevent new transactions from being processed until after a certain period. You should wait and try again after 24-48 hours.

If the problem persists after you have waited 48 hours, try this next solution.

Solution 4: Remove your card and try again

If you receive error 80190864 while trying to purchase a new Xbox LIVE subscription, it means the payment option you are using has a billing decline violation against it, and you can no longer use it to sign up. If the credit card you are using has an unpaid balance for a previous subscription, you will be required to use a new credit card.

Solution 5: Use a prepaid Microsoft Points or Membership card if available

Another option is to buy a prepaid Microsoft Points card from a retail location and use it to make your Xbox LIVE purchases. Not all purchases allow for the use of Microsoft Points or prepaid options. Make sure that the purchase you want to make allows for the use of Microsoft points or prepaid cards.